Customer Service Representative/Inside Sales (Former Employee) – Butner, NC – April 22, 2018
New hires in customer service may have a difficult time being able to speak with customers regarding the product line - as the veterans have come up "from the floor" and have hands-on knowledge of a product line that was not available in an exhaustive paper catalog or online. Much product knowledge is "in the heads" of personnel who have decades of time in at the company.
An online catalog was in the works at the time my employment ended due to a Workforce Reduction - so perhaps things have improved.
I would Arrive at work very early (4:00 am) to put plate finishings on various metal parts in an generally easygoing atmosphere. The hardest parts were working around potentially hazardous chemicals. I mostly enjoyed the fact that arriving to work at 4am meant being released at 2pm, making my afternoons free!
This started out to be an ok job. As the years and business went by, it did a 360 turn. It went from a very family and employee interactive company to no interaction with either. Only your work schedule, nothing extra. Which in turn made the extreme heat and the dirty dirty filth unbearable. As a regular employee, was constantly having to refresh the supervisor on processes. Therefore I don't see the supervisor very good at all. The pay was the worst part, they have had a pay freeze for at least 5 years or more. Also, a very very dead end job.
It was close to home.
All the above and constantly not following OSHA regulations.