I was in this position as a temp
Customer Service Representative (Former Employee) – Chino, CA – August 24, 2015
I worked at Nexgril for just a few short months as a temp filling in for a CSR's maternity leave. Unfortunately, the company I worked for prior to Nexgril was relocating to a city I would no longer be able to commute to. I had needed something fast as I had bills to be paid and was placed here for temporary employment. I was initially placed to stay a short time of two-three months but the company ended up keeping me as long as they could.
I worked in the sub division of their Customer Service Department called the RGA (Returned Good authorization) team. I worked direct with Costco, Sams Club, Home Depot and Sears to help assist with issuing Return Authorizations for damaged merchandise manufactured by our company. I would also assist in filing claims for damaged items that can be replaced. After about two months they started to include me in their training classes. We took classes ranging from: Customer Service skills, phone etiquette, excel training, product knowledge (hands on and book), marketing, etc.
I would say out of all my employment to date I received the best training here, not only to work for their company but to excel in leaning and for employment opportunities to come.