Next Step Health Care
Featured review
Next Step Health Care selected this as a representative review
I always represented the agency in a positive manner
Clinical Liaison (Former Employee) – Brckton MA – October 28, 2018
I enjoyed working for them.
With my community connections, it was an easy transition and able to help build census quickly and trust with the Medical Director , Director of Nursing, and Senior Management.
With my community connections, it was an easy transition and able to help build census quickly and trust with the Medical Director , Director of Nursing, and Senior Management.
Pros
Their trust as to presenting the company in a professional caring manner.
Cons
The building had deficiencies/obstacles which i had to sell to both patients' and the community
Your Next Step will be out the door...
Registered Nurse (Current Employee) – Massachusetts – December 27, 2018
The staff I worked with were awesome! Upper management lie constantly, there is a significant lack of integrity. PPD supports a CMS RATING if 1 star. Very DIFFICULT , very disorganized company to work for. Upper Nursing Management is very lax. There are no policies in place to support care delivered and most of their facilities have had numerous G level tags or have gone into IJ during survey !
Pros
The staff are warm and welcoming
Cons
Substandard PPD. NO policies, upper management is not trust worthy
Worst place i have ever worked
Dietary Aide (Former Employee) – West Newton, MA – December 27, 2018
I worked for next step and it was the worst career decision i ever made. I turned down multiple jobs because i thought this was a place i could grow and advance. Boy was i wrong. You pretty much do everyones job in this facility and get paid low wages. I feel sorry for the nurses and cna's because they are always short staffed and are offered bonuses to come in. The only part about that is that, they dont even want to take the bonuses because they are not getting paid out. It srrms that the only thing that is cared about is when the state is coming in. If you can avoid this place please do!
Pros
The residents are sweet
Cons
Higher management does not care about staff
Terrible under staffed and agency nurses all the time.
Activities Director (Former Employee) – Plymouth, MA – December 14, 2018
I was a cna got a promotion to Actvities Director and was thrown into the position No training whatsoever They expected me to know how to do everything from MDS's to care plans to progress notes I went to another facility for one day to find out about resident council because there was so worried about the state coming in they don't care about their residents all they care about is the prophets I love my residence , I just couldn't do it anymore the stress was unbearable I had to clean up another Activities directors mess after she left I should just stay a cna I was better off I didn't have to deal with the headache Of being a manager
Pros
Nothing
Cons
Owners care about making Money not about staff or residents
I enjoyed my time working for the company I was only here for a few months not enough time to grade the company. We worked with a mixed group of pat
Unit Manager (Current Employee) – Brockton, MA – December 13, 2018
I enjoyed my time working for the company I was only here for a few months not enough time to grade the company. We worked with a mixed group of patients, mental health, dementia as well as Drug addict individuals. I learned a great deal in my position, customer service was key at times. Patient care oriented was the motto on my floor the dementia unit. The Aides were very helpful, the staff was okay to work with. we had our challenges due to the population we served but overall as nurses that's our job to take care of these patients and make their day better than the day before. In my mind these people before they got here they were functional in the community and they deserved the best care possible.
Good if you live close
CNA - Certified Nursing Assistant (Former Employee) – Amesbury, MA – November 28, 2018
If you live close and don't want to travel for a decent check but no warm fuzzy feelings from administration... I would say that it a decent OK place but I will never go back . To many short cuts no raise for 2-3yrs and only 1%when you do get one.
Cons
The hill in winter. Never
Bipolar management
Nurse (Former Employee) – Gloucester, Ma – November 21, 2018
If you enjoy starting your day in a meeting where you are put down without any collaboration to improve patient care then this is the place for you. Management is either not available or spreading gossip — take your preference! Education is nonexistent unless you count signing in service sheets as training then you all get A’s. Bullying by others is overlooked and even rewarded — very glad to be out of the hostile work environment. Staff has been dropping like flies since new managment took over ... I would not recommend this company. If you have an issue there is no human resource information for contacting anyone so the most you can do is go to the executive director which yields no real reaponse or action.
Pros
It used to be a great place to work.
Cons
Cliques and office politics; bullying rewarded
Next step owners do not care about staff or patients! Just making a profit!
Nurse (Current Employee) – Gloucester Massachusetts – November 14, 2018
Next step owners do not care about their staff or buildings. They care about the profit and bottom line. Not the patients needs! Staff gets NO raises. Told to quit and come back if you want what your worth. Lack of management. Very cliquey work environment. Staff complacent. Short staffed constantly. Short supplies constantly. When you speak your mind about work conditions, they make you feel like your complaining and negative. Like your the problem. Not your work environment and lack of staff and supplies. Facility is Short staffed but take more admissions staff can handle with more complex medical issues. At times takes patients requiring 1:1 with no support. Nurses/CNA’s take great care of the patients and have great heart for them. To bad the owners don’t care the way nursing does. I would love to see the owner or his family member at one of his facilities to see what it’s like! Maybe then there will be change. Patients at next step facilities deserve more as well as the employees! Next step owners I urge you to mehr change...for the better! Peoples lives are not above profit!
Pros
Nurses/CNA’s that care for their patients
Cons
No breaks because of being short staffed ALL the time, management ineffective
No work incentives. Always short staffed. Have to work 2 holidays per year.
Licensed Practical Nurse (Current Employee) – Newton, MA – October 25, 2018
There's no typical day, I just come in ready to work because anything can happen any time.
I learned to work independently with compassion and a positive attitude. The hardest part of the job is working under stressful situations.
Most enjoyable part of the job is I am able to make a difference in people's lives.
I learned to work independently with compassion and a positive attitude. The hardest part of the job is working under stressful situations.
Most enjoyable part of the job is I am able to make a difference in people's lives.
Pros
Flexible schedules
Cons
Limited benefits
Stressful place to work
CNA - Certified Nursing Assistant (Current Employee) – Amesbury, MA – September 2, 2018
Stressful.
Short staffed.
Unappreciated.
Unprofessional Management.
Don't appreciate employees a simple Thanks would do it.
No Bonus for picking up.
Promise you raises and never comply with it.
1% raises yearly
Short staffed.
Unappreciated.
Unprofessional Management.
Don't appreciate employees a simple Thanks would do it.
No Bonus for picking up.
Promise you raises and never comply with it.
1% raises yearly
Cons
No lunches most of the time due to short staffing.
More cons than pros
Receptionist (Former Employee) – Watertown, MA – July 24, 2018
The employees are trash, the nurses are rude, the administrator and directors of departments are worse. They sit in your face and have a plan behind their back to fire you without a reason. Do not work here if your looking for a long time placement.
Pros
The people in the kitchen are the friendliest and some of the patients
Cons
Attitude, rude
Not one bit of compassion for staff or residents
Customer Service Representative (Former Employee) – Massachusetts – July 7, 2018
The company came in and started to eliminate jobs and hours. Each day people wondered if it was going to be them next. The care of the residents was at the bottom of the company's important list. Most important on the list was saving money.
productive workplace with great coworkers
RN Charge Nurse (Current Employee) – Worcester, MA – June 27, 2018
A typical day at work begins with familiar,smiling faces. I learn new things every day. The management are gems to work with and are very supportive.The workplace environment is incredibly productive,but casual,warm and friendly;the hardest part of the job is working with difficult family members or aggressive patients;But at the end of the day,everyone has done their best,cohesively,and makes for a wonderful shift. Unfortunately,the pay[ all departments] is much less than the employees are worth.
Run while you can!
Nurse (Former Employee) – Watertown, MA – June 12, 2018
Poor management that provides false promises. Orientation included watching endless YouTube videos. They bribe you with gift cards for favors. Picking up unwanted shifts etc. No shift differential / weekend differential. Expected to come early and stay late. If I could give this place a negative one I would. They’ve demoted nurses from full time to per diem for calling out sick one time. Have denied reasonable vacations which in turn caused great nurses to go. Favoritism at its finest. There’s high turnover at this place for a reason. Be smart and seek employment elsewhere .
Pros
None
Cons
Low pay, no shift differential, no weekend differential, poor management
New transition in September
Director of Admissions and Business Development (Current Employee) – Salem, MA – April 10, 2018
Next Step Health Care seems to care about its employees. Due to several transitions and too many buildings at one time. The communication should be better in regards to benefits, clear compensation records. The management is compassionate but still getting used to the transition. The culture is not clear, Fear of the unknown, delay in benefits education for the employees. The most enjoyable part of the job is the residents that we work with.
Office politics at a drama house!
Health Information Coordinator (Former Employee) – Melrose, MA – April 10, 2018
If you want to work at the Elmhurst in Melrose, you do so at your own discretion. The administrative level is not a diverse environment and is a lot more stressful than the job itself. Next step bought the elmhurst and they are more focused on making a profit than quality healthcare. The elmhurst on the other hand’s management team is more focused on who they are friends with picking favorites and turning the place into a political drama house. You will be doing a lot more than medical records. Expect to manage more than one department plus be phone receptionist. No matter how busy you are, you will always have frequent interruptions and have to stop what you are doing to answer calls because other people are too lazy to pick up the phones. You are also going to have to be the one responsible for making appointments and scheduling transportation and contacting families. You won’t have a quiet job. You are front row and centered. Expect to hear rumors and dirt passed around about residents and other co-workers. Expect to work with a very lazy rehab team that only like to gossip than do any real work. Prepare yourself for those aweful morning meetings where you have to share with everybody every single morning what you are going to do for the day and to get called out in front of everybody when something goes wrong. Hope you are excellent at public speaking. Expect to have to be the one to order medical supplies and stock the floors. Even if you come in there and think you can keep to yourself and avoid drama, think again, if they want to drag you down, they will. It’s not a more... happy office environment to work in. Also be a negotiator because they don’t have raises so what you accept as a Pay salary, is what you will perminatly have. Did I mention the stressful morning meetings? Expect a lot of hypocrites and back stabbers. The floors always smells like feces. Hold your breathe when you are going up the stairs. The people on the administrative team are not very nice. You will need tough, thick skin because you will be talked down to. You won’t have your own office or cubical. You will have to share it. Expect a lot of finger pointed and a lot of participants in the Blame game. If you stick up for yourself, remember it will be considered aggressive behavior. If you find yourself being written up, don’t sign any documents because they will lie and be dishonest about any events and by signing, you are agreeing to their negative terms and unfair advantages. Don’t expect to move up either, there is no room for advancement. Also management is very rude, don’t expect to be recognized for any achievements you may have made or for any help you may have lended. It’s mostly all about who you know and who you were friends with. It won’t matter how hard you work or how persistent you are, this facidity is mostly about politics and drama. Even when patients passed away, some jerk will have the nerve to speak speak evil or make fun of the dead. Also, management is very one sided. They are not fair and only cater to whoever they are friends with. less
Pros
Flexible hours to a degree, friendly residents
Cons
Drama house, gossip house
Understaffed and underpaid everyday.
Customer Service Representative (Former Employee) – Attleboro, MA – April 4, 2018
Constantly working with agency nurses who do not care about the patients. Next Step on Pleasant Street is chaotic everyday because of lack of staffing. The cost of medical benefits is the same as my rent!
Cons
Pay. management.
I loved working there
CNA - Certified Nursing Assistant (Former Employee) – Fitchburg Massachusetts – March 31, 2018
I hated to leave my job at next step health care I work there for 20 yearsi don’t call out or take days off I enjoyed my coworkers the residents and their family’s
Pros
I enjoyed the people I work with
Cons
I payed a lot for health care
Extreme favoritism from upper level management. Terrible teamwork from fellow unit managers
Unit Manager (Former Employee) – Worcester, MA – February 26, 2018
Favoritism galore from upper management. Absolutely disgusting. Lots of backstabbing. Quite glad to be out. Hired for management position that was brand new to me and they felt it was okay to move me to a different unit after 1 1/2 months and start completely from scratch, for no good reason except the old manager wanted her position back. My "orientation" to the facility included sitting by myself and going through You Tube videos. Yeah...that.
Excellent culture, friendly colleagues and caring staff
Sales Associate (Current Employee) – Boston, MA – February 20, 2018
The patient always comes first in this small lovely skilled nursing facility. Management treats their staff extremely well and provides a nice work/life balance.
Great Job for a New Grad Nurse
Staff Nurse (Former Employee) – Watertown, MA – January 29, 2018
Very busy and stressful job but many opportunities to learn independence and learn nursing hand's on skills not really taught in school such as IV placement, time management, importance of quality heath care. High patient to nurse ratios but supportive management and staff. Management was always receptive to suggestions to make the workplace better.