Recruiters were easy to communicate with.
Clerk I/Front Desk (Former Employee) – Overland Park, KS – July 25, 2013
When I worked for Nextaff I was working at KCBPU (utility company). My typical day started at 7:30 a.m. and ended at 4:00 p.m. Mornings consisted of returning calls from the previous day, printing billing letters, reconciling funds and processing work orders. The afternoons were mostly assisting the supervisors and T & D Designers with whatever they needed help with (returning calls, scanning documents that were needed immediately, keeping their contacts updated, etc). All the while answering the phones helping customers and assisting other departments. While at BPU I learned about starting up utilities for not only residential but for contractors as well. I can honestly say I learned something everyday. The hardest part of my job was dealing with upset customers but I also liked helping them solve whatever issues they were having because most of the time they felt like no one was one their side and I would do whatever I had to to get their issues resolved. 9 out of 10 times they were satisfied. I enjoyed every bit of my job from the customer service to the clerical support. BPU's management was very easy to work with if I ever needed assistance or made inquiries they were all cooperative. My co-workers were a diverse group. Informative, communicated well ( I was usually given little direction but could figure out what they needed), and supportive.
Clerical responsibilities, Helping the customers, Co-workers, Work Hours, Location
Unhappy customers or contractors. Usually when they didn't like the answer to their question(s).