NICE inContact Employee Reviews

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Poor Leadership once NICE came in
Implementation Specialist (Former Employee) –  Hoboken, NJJune 21, 2018
The company is going downhill after NICE acquired InContact, I would say stay away as leadership scrambles on how to lead the organization. Things may look good from the outside (financially), although its turmoil on the inside with leadership, cuts on FTE and outsourcing to cheap unskilled resources.
Pros
Work from home
Cons
Leadership and Strategic Direction
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Great People
Implementation Manager (Former Employee) –  Salt Lake City, UTJune 20, 2018
The people that work at inContact are great. There is a very collaborative, collegial atmosphere. People pull together to offer help, advice and to get the job done. The work load could be demanding. The more one takes on, more is expected. Colleagues of mine that did not have firm boundaries did not seem to have great work/life balance. In my opinion promotions were not given often, even to employees that went above and beyond.
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Company Going Downhill
Sr. Analyst (Former Employee) –  Salt Lake City, UTJune 6, 2018
Once inContact was acquired by NICE the company slowly deteriorated. Management changed, perks declined and management decisions were questionable. Employees are seen as replaceable and only those that "play the game" advance.
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Good work environment
PRINCIPAL SOFTWARE ENGINEER (Former Employee) –  Sandy, UTMay 13, 2018
Not only are you expected to perform but you must collaborate and be a self-starter. Engineering managers are conscious about the team's needs. The work/life balance is great and company events throughout the year are exciting.
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Interview process
Candidate (Former Employee) –  UtahMay 4, 2018
If you are fortunate to interview, be prepared for them to switch gears on what they want from the role without telling you. Making your interview completely worthless and a waste of time.. Not to mention they never call you to tell you anything after the interview.. Bad sign right from the start... stay away.
Pros
none
Cons
waste of time
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Public Company reporting
Staff Accountant (Former Employee) –  Salt Lake City, UTMay 3, 2018
Review the balance sheet question any questionable variances
Variance reporting for the Executive team and reasons behind the variances.
Review the SEC reporting for accuracy
Pros
learning, reporting, reconciliation
Cons
job security
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Great place to work until company was bought by NICE
Technical Support Engineer II (Current Employee) –  Sandy, UTFebruary 20, 2018
Current management does allow much growth within the company. Most people who want to move up in the company typically have to leave for 6-9 months then come back. Was told for a year that layoffs would not be happening. Then one month ago layoffs occurred for outsourced jobs. Team morale is low in most of the teams.
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Good People, Low Moral, and Changes
Software Engineer in Test (Current Employee) –  UtahFebruary 19, 2018
The people that work there are great, but with many of the recent changes moral and retention is low.
Some of the policies and updates from the acquistion have caused the moral to go down and has also upset many of the people that still remain.
Pros
Flexible Schedule, Good People
Cons
Lack of Promotions/Advancement, Frustrating policies
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Good place to work
Sales Development Representative (Former Employee) –  Sandy, UTFebruary 18, 2018
the environment was great. In sales, it is stressful, but pays well. Management wanted you to succeed and helped you to do so. The benefits were very good when I worked there.
Pros
Management, pay including commissions
Cons
Stressful, lots of travel, new sales reps will find it difficult to advance
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No chance of career advancement
Channel Marketing Manager (Current Employee) –  UtahFebruary 11, 2018
No chance of career advancement unless you were friends with management.

inContact was good place to work before NICE took over . You were definitely a number here with no chance of career advancement .

The company has no problem laying people off if you do not produce high numbers they are all about turning a profit.
Pros
The original inContact people are very nice and great to work with
Cons
Nice does not care about their employees
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Sold Out
Annonymous (Former Employee) –  Sandy, UTFebruary 8, 2018
inContact was a fine employer - one of the better within the tech industry in Salt Lake Valley - prior to its acquisition by NICE in late 2016. Post-acquisition it is hostile, cut-throat and downright miserable. Layoffs and out-sourcing have arrived and likely more on the way for the Utah office. However, the Utah-downsizing are really a blessing-in-disguise as these people can now move on to something better.
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Used to be Great now it's NOT NICE
Director Engineering, Information Systems (Current Employee) –  Sandy, UTFebruary 6, 2018
Since NICE bought the company the culture has changed from growth and fun to cut-throat profit at all cost. The executive team is not getting along and not aligned. While the CEO was good at growing the company he's really falling short of managing the expectations of the NICE leadership. The CEO can't manage to keep a CTO and has shown a real lack of foresight and planning in two years of consecutive layoffs while the sales and bookings keep going up. There is no reason that a company that is doing this well financially can't plan their workforce strategies longer than 6 months.
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Poor Management
Software Engineer II (Current Employee) –  USJanuary 12, 2018
Management and higher ups chasing after the new big thing rather than trying to make the current technology stack and process work, creating an endless cycle of unnecessary change.

Management also outsourced a significant portion of R&D to India to cut costs rather than hire local, causing significant communication problems and long ramp up.
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Very Stressful and underhanded environment
Implementation Manager (Former Employee) –  Salt Lake City, UTNovember 1, 2017
I would not recommend this as a place to work for anyone. It was good a few years ago, but has recently turned into a very cutthroat and underhanded place to be.
Pros
Break room
Cons
Overall Environment
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If you have a good a manager, you may like inContact
Don't wish to disclose (Former Employee) –  Sandy, UTOctober 26, 2017
Don't count on upper management or HR to care or do anything if you bring any issues to their attention. Managers/Supervisors can make their own rules so there isn't consistency between groups.
Pros
On-site gym and wellness center, nicely stocked break room, $10/month allowance at the market, unlimited free soda
Cons
Company is in transition since acquisition by NICE.
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Cut throat work place
Senior Sales Engineer (Former Employee) –  Salt Lake City, UTOctober 8, 2017
Training was knowledge based which is not my best learning stile,
Work was conducted mainly over the phone, not my best invironment. Management was remote,
Pros
Good pay
Cons
Working remote, traveling at a moments notice.
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Excellent Management. Always willing to help and provide constructive criticism
Project Manager (Former Employee) –  Salt Lake City, UTSeptember 20, 2017
I loved working at inContact if only the pay was what it should have been. The comraderie was unlike any other place I've ever worked. The Project Managers, so it seemed, were the group that held it together for all the other teams.
Pros
Management
Cons
Pay
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Awesome place to work until...
VP (Current Employee) –  Midvale, UTAugust 21, 2017
inContact's culture was fantastic. A great work/life balance, job security, room for advancement and professional growth...you name it. It was great working for the leader and for the winning team.

That all changed in November 2016 when NICE bought the company and began changing everything - and I mean everything - and not for the better.

Benefits, bonuses, security, balance, growth opportunities...all toast.

I loved my time at inContact and wish NICE understood how to run a growth-oriented company.
Pros
Winning culture
Cons
Culture lost
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Love inContact
Implementation Account Manager/Project Manager (Former Employee) –  Midvale, UTAugust 21, 2017
I loved working for inContact, Great work life balance, they respect their employee's and are always doing fun things both in the office and out to keep things light, was a crazy busy job, but they have set processes, and I loved the type of work.
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inContact
Technical Support Analyst III (Current Employee) –  Sandy, UTAugust 19, 2017
Before we merged with NICE it was an awesome place to work but since then we have been stalled in growth and money. Employees are no longer getting the recognition they deserve.
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Overall rating

3.0
Based on 47 reviews
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411
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Ratings by category

3.1Work/Life Balance
3.2Compensation/Benefits
2.7Job Security/Advancement
2.7Management
3.0Culture

Ratings from women

InHerSight Score
3.0

2.9Personal Development

2.7Career Opportunities

3.4Family Support

Women rate the female-friendliness of their workplaces on InHerSight