The company is going downhill after NICE acquired InContact, I would say stay away as leadership scrambles on how to lead the organization. Things may look good from the outside (financially), although its turmoil on the inside with leadership, cuts on FTE and outsourcing to cheap unskilled resources.
Implementation Manager (Former Employee) – Salt Lake City, UT – June 20, 2018
The people that work at inContact are great. There is a very collaborative, collegial atmosphere. People pull together to offer help, advice and to get the job done. The work load could be demanding. The more one takes on, more is expected. Colleagues of mine that did not have firm boundaries did not seem to have great work/life balance. In my opinion promotions were not given often, even to employees that went above and beyond.
Sr. Analyst (Former Employee) – Salt Lake City, UT – June 6, 2018
Once inContact was acquired by NICE the company slowly deteriorated. Management changed, perks declined and management decisions were questionable. Employees are seen as replaceable and only those that "play the game" advance.
PRINCIPAL SOFTWARE ENGINEER (Former Employee) – Sandy, UT – May 13, 2018
Not only are you expected to perform but you must collaborate and be a self-starter. Engineering managers are conscious about the team's needs. The work/life balance is great and company events throughout the year are exciting.
If you are fortunate to interview, be prepared for them to switch gears on what they want from the role without telling you. Making your interview completely worthless and a waste of time.. Not to mention they never call you to tell you anything after the interview.. Bad sign right from the start... stay away.
Great place to work until company was bought by NICE
Technical Support Engineer II (Current Employee) – Sandy, UT – February 20, 2018
Current management does allow much growth within the company. Most people who want to move up in the company typically have to leave for 6-9 months then come back. Was told for a year that layoffs would not be happening. Then one month ago layoffs occurred for outsourced jobs. Team morale is low in most of the teams.
Software Engineer in Test (Current Employee) – Utah – February 19, 2018
The people that work there are great, but with many of the recent changes moral and retention is low. Some of the policies and updates from the acquistion have caused the moral to go down and has also upset many of the people that still remain.
Flexible Schedule, Good People
Lack of Promotions/Advancement, Frustrating policies
Annonymous (Former Employee) – Sandy, UT – February 8, 2018
inContact was a fine employer - one of the better within the tech industry in Salt Lake Valley - prior to its acquisition by NICE in late 2016. Post-acquisition it is hostile, cut-throat and downright miserable. Layoffs and out-sourcing have arrived and likely more on the way for the Utah office. However, the Utah-downsizing are really a blessing-in-disguise as these people can now move on to something better.
Director Engineering, Information Systems (Current Employee) – Sandy, UT – February 6, 2018
Since NICE bought the company the culture has changed from growth and fun to cut-throat profit at all cost. The executive team is not getting along and not aligned. While the CEO was good at growing the company he's really falling short of managing the expectations of the NICE leadership. The CEO can't manage to keep a CTO and has shown a real lack of foresight and planning in two years of consecutive layoffs while the sales and bookings keep going up. There is no reason that a company that is doing this well financially can't plan their workforce strategies longer than 6 months.
Excellent Management. Always willing to help and provide constructive criticism
Project Manager (Former Employee) – Salt Lake City, UT – September 20, 2017
I loved working at inContact if only the pay was what it should have been. The comraderie was unlike any other place I've ever worked. The Project Managers, so it seemed, were the group that held it together for all the other teams.
Implementation Account Manager/Project Manager (Former Employee) – Midvale, UT – August 21, 2017
I loved working for inContact, Great work life balance, they respect their employee's and are always doing fun things both in the office and out to keep things light, was a crazy busy job, but they have set processes, and I loved the type of work.