Research Analyst (Current Employee) – New York, NY – February 17, 2019
Excellent working environment, very experienced and knowledgeable people, very good management team, flexible working conditions - will work with you on your business hours and affords working remotely
Research Interviewer (Former Employee) – Oldsmar, FL – February 14, 2019
There were times when it was extremely busy. Sweeps weeks were when all TV shows "put on their Sunday best" to obtain the highest ratings for advertisers. There were also sports surveys which could take up to an hour on the phone to complete. Movie surveys and many more to do with media. The hardest part was the downtime, but the company would try to use that time with different ways of increasing workshops to increase or enforce knowledge of the business.
Customer Service Rep (Former Employee) – Dallas, TX – February 4, 2019
If you want to work hard come here. The culture is fun but very competitive. The managers don't help employees as much as they should but the other employees are friendly. Advancement opportunities don't come often.
Analyst (Current Employee) – Cincinnati, OH – January 29, 2019
When I first started at Nielsen it had a wonderful culture but over time it has diminished greatly. Job security and advancement is minimal. Lack of management support and computers have seen better days. Every day you get locked out of your account. Talks the talk but doesn't walk the walk
Account Executive (Former Employee) – Schaumburg, IL – January 26, 2019
I typically made phone calls to client and assessed their business needs in order to sell them additional Nielsen services. I learned excellent customer service skills. Workplace culture was productive and competitive. The hardest part of the job was making the big sale. And in contrast, the most enjoyable part of the job was when you made the big sale and had the satisfaction.
Customer Service Representative (Former Employee) – Dallas, TX – January 23, 2019
Inbound call center / take about 50 to 80 incoming calls around the world participate in Nielsen survey and tv survey I learned that this is a very productive business and effects thousands of people every day I learned how to manage call flow the hardest part of the job was to keep calls at comfortable level there are a lot of people now living home alone at 80 to 100. Take control of the call. The most enjoyable was talking to people all over the world.
When you work for the Call Center "Attendance" is EVERYTHING! When you want extra hours they look at your attendance first! Those people will be given first pick. This is also a "Temporary" Call Center Position! You work when they need you most at the time of the "sweeps". Another odd thing is they would hire an 18 year old to be a "QDR" and they would have no experience on the phones at all! Yet they are chosen to answer questions that the IVR'S had. Money was ok. But do not be late! You will be written up! I'd say if you had a small child, the hours could be a great balance in your life since they needed people to work different shifts, such as some nights, etc. Monitoring was constant. Sometimes very intimidating! You have to chalk it up and accept what they would suggest to you. Sometimes they had contests and that was fun to win some things every now and then! I worked at the Dunedin Call Center which is no longer there on and off for seven years. No benefits offered, no vacation days, etc. This is stressed that it is a temporary job only! Many people filed unemployment afterwards but I never did. I understand that they will no longer be mailing diaries out anymore so this job will be entirely eliminated. You had to sit for long periods of time but you did get your breaks & a lunch if you worked a full day. Management could have been better though. If they are still around, the pay should be increased to at least 14.00 an hour not 10.50 or 11.00 per hour. All in all I made some good friends and still keep in touch with some of them! Kind of likemore... a family!less
No benefits, No Healthcare (at Call Center), Strict Attendance!
Nielsen offers its employees excellent benefits including Company Cars for travel in your territory and a certain percentage for personal use. Management is engaged and supportive and training is excellent. Sales targets are ambitious and not always matched to your geographic territory. Metropolitan areas offer the greatest opportunity for success. Great way to meet a very diverse population and lots of windshield time in rural areas.
Great for a "People Person", excellent benefits, decent pay
Ambitious Sales Targets, working in Outside Sales means being outdoors in all kinds of weather
I have work at Nielsen almost 5 years now and have no complaints at all. I work flex hours also we get company car, cell phone , laptop and all resources to be successful. I have an incredible team to work an awesome manager. He is always willing to help and guide you to success. Some times job itself could be stressful as any other job out there.
Research Interviewer- Call center (Former Employee) – Dallas, TX – January 8, 2019
A typical day at work can either be at night or mornings, you had two choices for part time which was 5-9 or 6-10 on two different schedules tuesday- sat or sunday-friday. You make inbound calls and have 2-3 min surveys based on demographics and what people watch on TV. At this point, things may have changed over time. But if you end up filling out the survey, you close out the screen, you correct the address to have the respondents fill out surveys. I've learned how to speak professionally and have patience. Many people end up hanging up on you and it brings down your percentage that you need to maintain. But patience and having great customer service is key. We didn't have management but we had team leads and I believe I had the best team lead possible! Always believed in his employees and had coaching for us to better improve. He always believed in everything we did, best team lead I've ever had. Workplace culture was shown, the job really cared about it's employees and even had events for us. The hardest part of the job is just being patient and having respondents go through the survey. The most enjoyable part is being with a great company and team leader, being surrounded with great people that really care about you and want you to improve in work and personal life. Like I tell everyone, this is the best job I've had and if it wasn't for my pregnancy I would still be working at that job. They also gave me extra time to be with my daughter after maternity leave, I was number #1 in my field and loved it so much. I put my heart and soul into this job but unfortunately I hadmore... to resign.less
Great company, great leaders, provides coaching and mentoring, events, pay raise