Unorganized and inefficient
Assistant Team Lead (Former Employee) – Augusta, GA – October 6, 2017
This company is the most unorganized that I’ve ever witnessed. There’s a handful of hard working agents, but the lazy ones give everyone a bad reputation. The customer service reps do whatever they wish because no one cares enough to enforce the rules. Agents are young, negative and want to earn a paycheck with no actual work. The Management team relaxes and gossips while their assistants perform the majority of the work load. While the upper management team is aware of these issues, they don’t change anything. Do yourself a favor- don’t apply.
Hours- no one works after 5pm
Negative, lazy, young agents; unproductive team leads