Budget Manager (Current Employee) – Richmond, VA – September 2, 2018
I spent over 20 years working here. Culture was friendly, open, and collaborative. They are currently downsizing and morale is currently down. Management tends to be unstable and is reorganizes constantly.
Customer Service Representative (Current Employee) – Smithfield, PA – August 17, 2018
Management is sporadic. Some team leaders are fantastic while others have a horrible attitude and don't care if you succeed at all. If placed with a great leader, the mundane aspects of answering phones all day is tolerable. If not, run!
Too many Chiefs and not enough Indians. Management was either in meetings constantly or were walking around. Work load was too much. Generally only had two employees in our specific group. Too many people doing minimal work while others were in overload. Also management were only concerned with the employees who had relatives who worked there. Too much time was spent in meetings. They must have a monthly quota with meetings. They were a total waste of time. There wasn't any fairness. Just make sure you watch your back and constantly take daily notes.
Worst working condition. They remove good working IBM to some third party
Senior PowerBuilder Lead Developer (Former Employee) – Columbus, OH – July 19, 2018
Hectic company, no work life balance. Good working IBM people & given contract to a third party, they mess up whole project. No documentation. All small age people without any experience came as managers. Often ask what is Unix, Source Control. The managers don't know what is app server. They hire for one & ask to work in multiple areas. No work life balance. They call in the mid-night & ask to finish some unimportant works. If we don't pickup, they SMS at midnight, next morning ask why didn't you finish. I never worked in a hectic environment in my life.
No work life balance, no work ethics, ask work like no tomorrow, try to drag people to sit in office even in noghts. No documentation, all adhoc coding.
Lead Financial Analyst, Business Decision Support (Current Employee) – Merrillville, IN – June 22, 2018
I enjoy the work I do at NiSource and the teams I have worked with very much however, being that the company is split between Merrillville and Columbus this has caused a fear of job security. We also have had a lot of change in management. As such, we have gone through an org change at least once a year since I started at the company. More and more jobs keep moving to Ohio.
Various Financial Positions over a 28+ Year Career (Former Employee) – Reston, VA – June 13, 2018
Wonderful place to work. Only left because the company moved out of the area. Provided great working conditions and room for advancement. It was a great career path and I would recommend it anyone looking for a career.
Customer Service Representative (Former Employee) – Smithfield, PA – May 27, 2018
They make it seem like it’s this great place to work. It’s not. The Human Resources of Innosource (where you start out) does not care about its employees at all. We’re all just faces mindlessly answering phone calls to them.. not people. You’d think the worst part about the job would be getting sworn at all day and dealing with unhappy people on the phones but it’s actually the fact that you’re constantly being watched and micro managed. They even time you when you go to the bathroom?! There’s no flexibility within scheduling and they basically just make up reasons to fire you so you don’t transition to nisource. They scam you into getting on their below average health care plans. I feel like people living in Fayette County are taken advantage of working here because they offer $14.50/hr and that’s unfortunately a “higher” wage around the area. I would not recommend working here.
Consistently challenged to meet business deliverables via technical support, creating and implementing communication strategies, and developing reports. Frequent cross-functional team member collaboration and interaction.
Sr. Human Resources Consultant (Current Employee) – Springfield, MA – April 19, 2018
NiSource is people oriented from the top down. Safety of the employees and the public is a number one priority as well as serving the customer to the fullest of our ability. Most managers do a good job and believe in developing their people.
Customer Care Representative (Former Employee) – Smithfield, PA – April 10, 2018
The typical day was back to back calls. resolve issues, explain bills, provide information to customer in regards to the help available, no day was the same as far as the calls were concerned. placed orders, requested adjustments if needed.
Learned to many, many things and always learning new procedures and how to deal with all sorts of customers.
Management was exceptional considering how large the company is.
Workplace culture was friendly and respectful.
Hardest part of the job was getting screamed at by customer.
Most enjoyable part was being able to assist customers and help them if there was any possible way, was rewarding.
Team Leader/Manager (Former Employee) – Merrillville, IN – April 3, 2018
Great salary and benefits and a lot of opportunities. However, if you are a female, expect to be held down by the upper management boys club. While they are out golfing and lunching, you will do their grunt work. Sadly, management issues can make long standing, hard working, good employees leave their careers for other opportunities.
Lots of free lunches, and corporate perks.
Lazy co-workers waiting to collect their retirement checks
Maintenance Supervisor (Former Employee) – Chesterton, IN – March 29, 2018
Pay was good co workers were good. Upper mgmt wasn’t really the nterested in working with us to accomplish goals. When hired in was supposed to get paid holidays after starting was told we didn’t get them. Left because upon hiring I told them certain things I couldn’t do for legal reasons they tried to force me to.
Good pay good coworkers good insurance.
Mgmt wasn’t good and most have moved on out of that role now.
Customer Service Representative (Former Employee) – Smithfield, PA – March 25, 2018
They treat you like garbage and no matter how hard you try they still find a lie to fire you,I worked taking over 100 calls a day and never complained while others just sat around not taking any calls!!
Great Job & Company to work for in Northwest Indiana
Customer Service (Current Employee) – Merrillville, IN – March 22, 2018
Wages are excellent and the job is fairly easy! Benefits are great and your schedule is flexible. You can work a part time shift and still get paid great. Very friendly environment and professional. Merriville campus is in a great location and the building is very well kept. Nipsco is definitely known to be one of the best companies to work for in Northwest Indiana! This is a career oriented place that you can retire from!