The typical day was back to back calls. resolve issues, explain bills, provide information to customer in regards to the help available, no day was the same as far as the calls were concerned. placed orders, requested adjustments if needed.
Learned to many, many things and always learning new procedures and how to deal with all sorts of customers.
Management was exceptional considering how large the company is.
Workplace culture was friendly and respectful.
Hardest part of the job was getting screamed at by customer.
Most enjoyable part was being able to assist customers and help them if there was any possible way, was rewarding.