It's all about Customer Service and Adherence in the Call Center
Customer Relations Rep (Current Employee) – Irving, TX – August 11, 2018
If you're working in the Call Center, it's either Sink or Swim. Either you adjust to the new knowledge disseminated in the training classes and make fast friends on the floor, or you will sink.
Also, you have to keep in mind the Power Structure within this Call Center environment. There are "Senior" Agents with Years of Experience, who have seen Newbie agents come and go... So, therefore, it's best if you show respect and defer to their knowledge of the infrastructure of the system as a whole.
Overall, to be successful, it's all about:
*not acting like a Know-It-All
*staying out of the Gossip circles on the floor.
*improving your metrics by watching the time spent on calls and after call work along with bathroom breaks.
*giving great customer service.
Strict Metric Adherence, Gossip Gangs