Everyday there is something new to learn. Everybody is always helpful if you have a questions. Management takes the time to listen to what you have to say and work with you on finding solutions to any issue. The customer is always important for the business but so are the employees and Nixon values its employees. The hardest part of the job, I would have to say, is the amount of calls that come in and that you feel bad missing, especially if you are working with another customer for an extended period of time to resolve an issue. The best part of the job is having a friendly and helpful staff to help shoulder the load and work together.