NJM Insurance Group Employee Reviews

3.3
Overall rating
Based on 37 reviews
Ratings breakdown
510
410
36
23
18
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1.0
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Horrible place yo work
Personal Lines Customer Service Representative (Former Employee) –  West Trenton, NJJuly 11, 2018
This place seems great at first, until you start performing above others significantly. The management states they have your back and care, but will completely set you up to cut you down. They claim to be family friendly but are absolutely not. Do not work for them
Pros
Free soup
Cons
Pretty much everything else
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1.0
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Stress level and pressure off the charts
Medical Bill Processor (Current Employee) –  Trenton, NJJune 8, 2018
Typical day is being micromanaged by Supervision who does nothing but watch employees arrive and if you take bathroom breaks. too many cons to list.

Cafeteria food is poor
Supervision feels they can speak to you in any manor or tone they want. Unrealistic expectations regarding your production.
Pros
free soup
Cons
stress level off the charts, micromanaging, poor training, low moral, cut throat, poor supervisors unprofessional behavior
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2.0
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Too stressful, not worth it
Adjuster (Current Employee) –  WTMay 28, 2018
Hours are great and coworkers are wonderful for the most part. The pay isn't up to standard with other insurance companies but the benefits make up for it and you are still paid well. Management and politics ruin it.
Pros
Benefits
Cons
Management
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4.0
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Free soup & oatmeal, good place overall.
Personal Lines Rep (Former Employee) –  West Trenton, NJMay 1, 2018
It was a good place to work but very hard to advance. Typical was busy with high call volume, hardest part was having a manager with little experience in insurance, had to seek help elsewhere. But it was a good community of people.
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1.0
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Management was a club
Bodily Injury Adjuster (Current Employee) –  Trenton, NJApril 27, 2018
Love the job. Unfortunately the management was a club. If you are not in you will get black ball. And it will be an uncomfortable environment to wok in
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2.0
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behind the times
General Claims Quality Auditor (Current Employee) –  West Trenton, NJApril 2, 2018
they are only looking to progress to gain new, younger employees however they are not actually progressing. the work from home "privilege" is a joke. only apply if you are desperate
Pros
free soup, good health benefits
Cons
everything else
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5.0
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I have been working at NJM Insurance full-time
PIP Claims Adjuster (Former Employee) –  Parsippany, NJFebruary 20, 2018
Benefits are great, paid sick time, plus paid scheduled time off, guaranteed full-time hours, yearly increases, care about their employees well-being, nurse on site, secured building, business-casual attire, you get your own desk.
Cons
Some people are scared of change. So my excitement isn't shared.
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3.0
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Productive
Bill Processor (Former Employee) –  West Trenton, NJFebruary 15, 2018
Great place to learn the ins and outs of the insurance world of New Jersey. Working on special projects that help with implementing the necessary changes in the direction that the company was headed towards.
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Horrible company to work for
Customer Service Representative (Current Employee) –  West Trenton, NJFebruary 1, 2018
All the reviews are true! The micromanagement is ridiculous to the point where it becomes harrassment. Getting off is so hard, you literally have to request off months in advance and theres still a huge chance you will not have the day off. The company lores you in with the good starting salary and pto days but guess what, YOU CAN NEVER USE YOUR PTO. Also reps make about 10k less than reps at other insurance companies. NJM is extremely behind when it comes to technology, most employees still dont have the capability to work from home. They basically force employees to come in ill so the whole building is a cesspool of sickness. Managers and supervisors barely even know how to use a computer or do their jobs properly. This company is not headed in the right direction at all. If you are thinking of apply, DONT. You will literally be chained to a desk. A 5 minute bathroom break will have you in trouble.
Pros
Benefits
Cons
Short breaks, pay, micromanagement, no company progression, hard to move up within the company, incompetent management, old school values, dont care about their employees
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5.0
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Very nice company to work for. Excellent co-workers and Supervisors. Could be stressful at times, however a very relaxed atmosphere.
General Claims (Former Employee) –  West Trenton, NJJanuary 29, 2018
I thoroughly enjoyed working for this company. I learned so many different things. And taking care of our customers on the phone. Was trained on different aspects of the job. Did a lot of research and made lots of telephone calls while doing/deciphering the mail.
Pros
Nice cafeteria, wonderful people, private parking with security guards, and a fence built around building. Beautiful huge landscaping with lots of deer running around.
Cons
Too many people trying to leave all at once at the end of the day.
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Micromanaged, harassed, no work-life balance.
Personal Lines Customer Service Representative (Current Employee) –  West Trenton, NJDecember 17, 2017
Horrible place to be for 8 hours a day. Favoritism and clicks. Middle management is an unprofessional joke. Upper management is no where to be seen. Everything is top secret so management can change the rules when it suits them. People are targeted & harassed on a regular basis. Don’t have a life outside of NJM. If you have a family emergency & have to leave early, you need to ask to be granted ‘special consideration’ which counts against you. You only get two 5 minute breaks a day & don’t dare be even 1 minute late. You get written up & talked to over EVERY LITTLE THING! wouldn’t recommend this place to my worst enemy. RUN!!!
Pros
None that are good enough to outweigh the cons
Cons
Too many
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2.0
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Micro-manage to the third power!
Personal Lines/Account Manager (Former Employee) –  Hammonton, NJDecember 3, 2017
I was employed at NJM for 11 years and after the 4th or 5th year it went downhill. They micro-manage and they will target you and make your life miserable. Management needs training before they become managers. At the end of the day your just a number even if your a seasoned employee.
Pros
Salary and Benefits
Cons
Everything else!
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4.0
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productive
Business Systems Analyst/Scrum Master (Consultant) (Former Employee) –  Ewing, NJNovember 20, 2017
Learnt alot every single day. Work has been very productive and learnt alot. The manager was helpful and work has been hectic.
working atmosphere was very competitive.
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5.0
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great company to work for
Quality Assurance Analyst (Current Employee) –  West Trenton, NJOctober 21, 2017
they are very good to there employees. offering incentives for different things. healthcare facility on site, in case you are not feeling well. flu shots are offered. free soup and coffee.
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Toxic is a good word to describe
CSR - Customer Service Representative (Current Employee) –  Ewing, NJOctober 6, 2017
I couldn’t agree more with the review that stated they are trying to get rid of people who have been there for some time to save on paying employees’ pensions. Management is a joke. Employees are treated now as nothing more than a robot, and there is no chance for career advancement.
Pros
Free soup/crackers
Cons
Everything else
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3.0
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Productive Company
Sr Processor (Current Employee) –  West Trenton, NJOctober 4, 2017
Currently changing to fit in with new insurance climate, which is a plus. Looking to provide new services that weren't available before. Always has the customer in mind.
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Completely micro-managed, they care more about quantity of calls versus quality
Licensed Personal-Lines Agent (Current Employee) –  Trenton, NJSeptember 3, 2017
The employees are treated like robots and there is a general lack of professionalism amongst upper and mid-management. The company cares more about customer reviews than employees' overall well-being and satisfaction,
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5.0
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Family type atmosphere but it's hard to work your way up the ladder
Multi-Line Representative (Current Employee) –  Hammonton, NJSeptember 1, 2017
I like the job, they train you well, you're well prepared to handle any situation, but you have to know someone who knows someone to get promoted. They also chain you to your desk, they monitor how long you're away from your desk for bathroom breaks and if you come back from lunch or break late it gets recorded and they reprimand you. Has started to have a very "big brother" type atmosphere.
Pros
cafeteria in the building w/ good food
Cons
they watch everything you do
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5.0
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The company is an outstanding company to work for
Claims Adjuster (Current Employee) –  West Trenton, NJAugust 7, 2017
I have learned a lot about insurance working here for almost 20 years. I have enjoyed every year. I learned my computer programs and learned all coverages for an auto and homeowners policy
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Toxic environment
Claims Adjuster (Current Employee) –  West Trenton, NJJuly 8, 2017
Management is trying to get rid of people that have been there long and on a pension. Huge micro management company. Toxic work environment. Unemployment at all time high. They only care about the money and not their employees.
Pros
Free soup, benefits
Cons
They expect perfection or you will be put on a warning.
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