Nordstrom has condensed roles and also lowered the pay scale. You might start off at a decent rate but raises are harder to get to and the amount is less than it was before. They recently cut positions which means less staff - managers and sales team included. It’s hard to stay positive in this type of work environment. You get burned out working the night shift everyday.
This also makes time off incredibly hard. They split teams up in the store by job role. Because of this, each job has a set amount of people and you don’t get trained into other roles that often. So when you want time off it is very hard because you don’t have very much wiggle room because no one else but your team on hand is trained to do your job so they won’t have anyone to cover your absence which basically means they can only let one or two people have time off if any. Everyone on your team is most likely already working because they keep the team as small as possible.
They say Paid Training - but that means a walk through of the store and bye bye butterfly - spread your wings and figure it out your first day.
Sad to say but yes, Nordstrom is hard to move up in if you don’t fit ‘the look’ - you must really fake it till you make it which will be exhausting because the type of work you do is mentally, physically, and emotionally draining. Favoritism is always there whether it appears that way or not. With less management spots, moving up is harder to do.
You will get hired under one job but end up doing everything else + your duties. Not as extra but as an expectation. Because Nordstrom split their staffs roles it does make it harder to work because they also cut the amount of people from doing the work. Same work, less people.
Most people leave the company due to bad management. Job can be fun but managers will always make or break the job.
The discount is 20% but employees get excluded from any of the good discounts. They also ask employees not to shop sales until after customers shop it first. Really no great incentives. You get money from opening credit cards which If you are a cashier you must do or will be written up/cut hours - but the money you get on the spot gets taxed on your check so you eventually lose it later.
A lot of the good benefits they might have had before all changed because retail is slowing down in general
How long does it take to get hired from start to finish at Nordstrom? What are the steps along the way?
Process was about 2 weeks... started on the career site, selected the position I wanted to apply for (you may want to apply for more than one as sometimes jobs are still posted even though they have candidates being interviewed and are close to making an offer so it’s not really available). About 3 days later I got a call from the assistant manager of the dept and came in for an interview, that went well sent a thank you note (ask for their card it’s a small nicety that’s going away but makes you stand out), several days later I was called and offered a second interview with the department manager, that too went well, (another thank you note!), about 5 days after that the manager called me for a third interview with the GM of the store, which went well after which I sat with HR and was formally offered the position. About two weeks total, if you’re applying during one of the job fairs or a seasonal position, the process may be different this was for a full time permeant position.
It’s retail out of all the major chains has the best hours, closed on thanksgiving which is great and also they don’t keep mall hours... I have a friend who works at Macy’s which is open 24/7 during the holidays who the heck wants that? It’s an hour or two beyond normal closing during the holidays. I find as long as you do your job, managers are fairly accommodating!
But remember you are most likely going to be in a commission role so you want to work when most people aren’t cause that’s when they shop and you make money...
For me, this was by far the customers. They were very spoiled and used to getting whatever they wanted. When the company partnered with TD bank, they implemented a lot of new policies that the customers were not accustomed to and were not thrilled about. The customers would literally harass you on a daily basis, belittle you, call you names and threaten you. They literally had zero respect for the employees. Imagine taking 100+ calls like this everyday. The company was also very aware of the way their employees were treated but did nothing to stop this from happening and chalked it upto just being part of the customer service job.
Stop the order online and pickup in store... as salespeople we now no longer even get to see these customers as they just go to order pick up, so it depletes our inventories and rob us of the chance to make commission... maybe if they are going to do online pick up order at least let the person from the dept ring up the sale to get commission, as this is literally robbing each salesperson of the ability to up sell build relationships with clients and make commission. It’s great for the company by awful for us in the stores who’s entire paycheck is based on what we sell...
The customers are THE Worst. Zero respect for the employees. Constantly belittling, harassing you, calling you names and threatening you on a daily basis. Also, little to no work life balance with this company.
What is the vacation policy like at Nordstrom? How many vacation days do you get per year?
I worked In the credit office. I believe after working something like 500 hours you begin to accrue PTO. I remember it breaks down to something like 4 hours of PTO for every thirty or so days you work. The longer you work there, the higher tier of pto you receive. Like I think after 5 years of working there as a full time employee you qualify for the next tier. But I never made it to that point so not sure how much of a difference it makes the longer you work there.
The credit office only hires full time employees. So it’s at least 40 hours per week like any normal job with two days off a week usually unless you work 10 hour shifts then you may have three days off per week. There is mandatory overtime during holidays and the anniversary sale. Honestly, the work life balance pretty much does not exist with this job.
For full time employees, after 90 days you can enroll for health insurance, dental insurance, and life insurance. You also receive a 401k plan which the company generously matches up to a certain amount. You get an employee discount usually 20% for regular employees, 30% for management and winning the all star award within the company. There are also certain times of the year where they increase your employee discount temporarily. This is usually during the anniversary sale or holidays. For those who donate to charities, Nordstrom will also partially match your donation and I believe you also receive a discount on tuition for certain universities as an employee at Nordstrom. You also accrue pto.