Customer Service Representative (Current Employee) – Rock Hill, SC – January 18, 2019
Some of the management is poor. My particular manager had her favorites. She made me feel uncomfortable at times. However there are others who make you feel welcomed. If you like working with customers and giving them some type of relief in their lives when it comes to financial hardships, at North American, you will do that. But it becomes challenging when they have to pay back a high interest loan and they have no help by any other means. In my opinion, there should be more requirements and questions asked before lending with such hard interest. They company can be very money driven and not really care about if in the long run these people may be able to pay back such a loan.
Customer Service (Former Employee) – Sioux Falls, SD – March 18, 2018
The stores were run down. In my opinion the management were very rude. the pay didn't allow for you to be able to provide for your family. you never got over time and you have to deal with more then you should for the amount you get paid. sometime i had to do the managers job because A) they weren't in the office or B) they didn't want to deal with the customer. In my opinion it's not worth the hassle with that company.
Customer Service Representative (Current Employee) – Columbia, SC – February 23, 2018
I've been with North American Title Loans for 6 months and I'm enjoying it so far. The primary responsibilities of my job are processing new loans, accepting payments over the phone/in person, and some collections calls. Training was simple. My favorite part of working here is getting to build relationships with customers and keep them coming back. My least favorite part about this job is the collection calls. Management is easy to get along with. Pay is good. Benefits are even better. I can see myself working here for the long run with plenty of opportunity for growth.
CSR - Customer Service Representative (Former Employee) – Florence, SC – June 12, 2017
These people do not care about they're employees. They will literally fire you for anything. With little to no warning. The area manager was the worst. If you have a problem and need help trying to solve it you had to call the area manager...which was no help because said area manager would rather make you feel stupid then actually help. They could care less if your child is sick and in the hospital. And God forbid you get sick. Good luck working for these people if your considering it.
No advancement. Employees are treated like garbage. Area manager was the worst.
Customer Service Representative (Former Employee) – Rapid City, SD – March 10, 2017
I worked there for 2 years and the job was relatively easy to learn and do but there were many rules and regulations from management. Each store does their own debt collection which gets out of hand when they will literally write a loan for anyone who has a title and an ID. I felt like a puppet the whole time. I did get a decent raise a year in, only because they had closed down a huge call center and could afford it. There is a very high turnover rate because area managers have no compassion for employees who haven't been there for 5 years and will always have favorites.
Customer Service Representative (Former Employee) – North Sioux City, SD – June 11, 2016
I worked here for about a month and I have to say that the Management and her side kick were so disrepectful to me. When the manager was not there the sidekick would watch everyone so closely then when manager would come back they would go in the back and talk about customers, and co workers it was soooo disrespectful!!! Everyday I went to work it was something else I did wrong even when I was still learning. I was told once that I was in the bathroom to long(only in there maybe 10 Min) . Like really ? I cant go the bathroom when you were in the bathroom the WHOLE day before. ? The other Co Workers were really nice but to young to understand how a place that small should be ran. I honestly feel bad for them because the Manager thinks since she has been there so long she can treat everyone badly. Its not fair and one day someone is not gonna deal with it!!! I can say one last thing if you wanna get paid good in this area. GO FOR IT! but if you dont have patience for a rude manager. DO NOT DO IT!
CSR - Customer Service Representative (Former Employee) – South Dakota – June 3, 2016
I worked as a CSR for about a year and a half. The job itself was ok. Dealing with people who just got their vehicles repoed wasn't pleasant and I've been called about every name in the book by the customers there. Was told there was a wage freeze when I was hired. Apparently that lasted the whole time I was there because I never received a raise, despite ultimately learning how to do everything in the store, including managerial duties. The regional manager was awful. Any time a kid was sick I got "well you can have a half day, you need to figure it out and get in." Despite having plenty of available sick/vacation time. I learned a lot at this job but overall the horrible leadership, lack of pay and lack of caring about the employees makes this a job I'm glad I left behind. If you need money, go for it. If you want a long term career, look else where.
Customer Service Store Manager (Former Employee) – Columbia, SC – September 22, 2014
Title loan writing. I learned a lot about management and how to retain customers. Management was great, they hired a lot of good employees which made for good co-workers. The hardest part of my job was getting used to working in a small work environment. The most enjoyable part of my job was my customers, being able to build such a long term relationship with them to retain their business.
Customer Service Receptionist (Former Employee) – Huntsville, AL – May 9, 2014
I liked working there for some of the customers and there was a few co-worker that was awesome. other than that it was drama it felt like I was in high school again. the mangers were the worst at drama . if you are looking for a title loan DO NOT go there
Call Center Representative (Former Employee) – Sioux Falls, SD – May 13, 2013
A typical day would be making over 300 calls. some times the customer can be having a bad day week or just mean. but as a call center rep you have to take it with a smile on your face. management was nice and knew how to keep us busy but still knew how to have a good time. they let us play music and talk to each other while we worked. the co workers made working a 12 hour shift fun by the conversations in the break room. the most enjoyable part of the job would be the breakes.
free lunches, and the insentives you would get from showing up to work on time.