I won't dwell on the distance past when North Highland peaked. Instead, I offer advice - Avoid this sinking ship. Plummeting sales, poor delivery, and angry clients. Under-market salaries, no raises, no employee development, and an unachievable bonus structure that's supposed to make up for the low salaries.
On top of that, the workplace is toxic led by the CEO and his drones. Imagine the worst aspects of Big X consulting (like cut-throat politics), and you have North Highland.
For example, the annual employee survey results were so bad, leadership decided it was easier to quit doing the surveys than to actually address the issues. Instead, North Highland leaders "encouraged" (do it or be fired in the next round of layoffs) their employees to post positive articles on social media including Indeed and other job review sites.
BTW, you'll hear the term "growing pains" a lot. Really? The company has been around more than 20 years. That term is just another cover for poor leadership and their on-going attempts to bail water.
Glad to be gone and deep empathy for my respected colleagues who are still there.
There are so many other places to work.
Poisonous culture; Leadership that doesn't know how to lead; Clueless about the marketplace