Has potential for great employer
Customer Service Representative (Current Employee) – North Kansas City, MO – May 18, 2019
I have worked for this company for about 1 1/2 years. The department has a Director and 2 Supervisors, but there is no leadership. When a supervisor is asked a question, you are asked what the policy says, but the policies are never followed. There is no consistency or accountability within my department, so it's basically a free for all when it comes to how things are suppose to be handled.
The Supervisors sit in their offices all day on their computers. One of them comes in in street clothes and flip flops, puts his feet up on the desk and clicks through the computer shopping on Amazon most days. The other hates confrontation which is ironic considering the department I'm in handles nothing but confrontations. Neither Supervisor will actually discipline anyone who is in "The Group." If you're not in "The Group", there still won't be real discipline, but you will be pulled in the office all the time getting a "talking too" and threats of HR action. The rules that apply to some, don't apply to the others. I have been told on numerous occasions, that I can't do the same things others are doing because it is against policy and won't be tolerated.
There are so many VPs, Senior Director, Director, Senior Manager, Manager, Supervisor, Leads, that you never know who to really go to with a problem, which doesn't matter since it won't be listened to and handled.
This place needs an overhaul from the top down!