Senior leadership should be more visible in clinic and specialty locations. Instead they are in meetings or leadership summits. Focus attention on the staff that work directly with your customers vs investing in ever changing management
Keep the employee informed about how a change is going to affect them instead of 'surprise' this is how it's going to be starting tomorrow.
Answered - Customer Service Representative (Current Employee) - Blaine, MN
Send leadership to Ethic conferences.
Answered - Medical Communication Specialist (Former Employee) - Robbinsdale, MN
More employee engagement
Answered - Medical Lab Assistant (Current Employee) - Robbinsdale, MN