TollTag Marketing Strategist (Former Employee) – Plano, TX – August 8, 2018
I was in the Public Relations department and got to work with a fantastic team. Aside from office politics and a lot of red tape when it came to making decisions, the company was fantastic.
My direct manager was amazing. He's been there for several years, and was willing to help me learn, grow and succeed within my role. The hardest part of the job was being in a creative role in a government based setting. As a parent of a young child my schedule can get wonky when school let's out or flue season is in, but they worked through it with me and were always open to my schedule as long as the work got done.
There are policies and procedures that come with a public company that many don't think of within the private sector. That being said, I feel like anyone with (a lot of) patience and the willingness to learn public-based policies will succeed here.
Ability to learn and grow within role, great pay, great benefits, retirement and 401K matching, potential for advancement, great people to work with
Office Politics, technology efficiency, government procedures, parking lot blockage
Toll Tag Event Specialist (Former Employee) – Plano, TX – May 27, 2018
The pay is horrible. There's not a lot of room for advancement. The only pro about this company is the free toll tag, if you use the tollways. Other than that, I would not work for this company again unless I was in serious need.
GIS Analyst (Former Employee) – Plano, TX – March 19, 2018
This was a very stable organization to work for. Salary was not that competitive in my opinion, but the benefits were generous. The people I interacted with generally seemed to be a tight-knit group who knew each other well. There were also a lot of opportunities to train and grow professionally.
Safety Operations Center Service Specialist II (Current Employee) – Plano, TX – June 24, 2017
Typical work day is eight hours and the shifts differ from days, evenings or deep nights. I learned a lot about interacting with customers and DPS. Management is good. The hardest part of the job is the hours. The most enjoyable part is reviewing camera footage.
Safety Coordinator (Current Employee) – Plano, TX – June 23, 2016
I am in agreement with the NTTA's mission statement. The NTTA provides a safe and reliable toll road system, increases value and mobility options for their customers, operates in a businesslike manner, protects their bondholders, and partner to meet the region's growing need for transportation infrastructure.
Customer Service Specialist II (Current Employee) – Plano, TX – December 22, 2015
Coworkers work together Management is not on the same page they change rules from day to day. they expect you to resolve customer issue in 5 minutes sometime you can sometime requires research. too many short cuts to avoid handling the issue for a customer. Insurance for employees are too high each year making it hard to keep with the raise they may give. Raises are not meet with today cost of living.
CS-Representative II (Former Employee) – plano,tx – July 31, 2015
a typical day at work was great learned how to interact with customers management was great coworkers incredible hardest part of job was having to take phone calls, the most enjoyable part of my job was being able to communicate with my coworkers
Customer Service Representative (Former Employee) – Plano, TX – April 16, 2015
This place is so screwed up. The policies change OFTEN and youre not really given any clue as to why so when customers ask questions youre left to make up an answer on the spot by yourself. They make stupid changes without even speaking with employees first to get their input on whether or not it will be a good or bad change. A lot of customers are being ripped off and they dont even know it. Its a fast paced call center with little to no breaks in between calls the entire shift. You have shift bids typically every 4 months or so. The work they expect you to do doesnt correspond with the pay.
free tolls and benefits, alot of over time offered
micro manage, a lot of policy changes, they only interact with employees through emails and not meetings
On a typical work night, I could be sweeping the roads, fixing guardrail, crash cushions, or fixing pot holes. I have also had the responsibility of training others and helping them learn the procedures of the Tollway and helping them learn general maintenance. I enjoy the work I do and take pride in knowing that I am making the roads a safer place. The hardest part about the job is working at nights out on the roadway with limited site for the drivers, as well as knowing, some drivers like to purposely get close to you while you are working on the road way.
Working outside, not in an office, Working 4-10 hour days/nights.
Work a 10 hour shift, working at night and being away from my family.
customer service rep (Current Employee) – fort worth texas – March 25, 2015
Walking into work and there are at least 3 customers waiting for the doors to be opened. My co-workers greet me with a hello/good morning and a smile on everyones face. The most enjoyable part of my job is meeting different people and helping them get a better prospective of their bill. The hardest part of my job would be that although you explain what the issue is with the customer, sometimes they are never satisfied with the answer.
Customer Service Representative (Former Employee) – Plano, TX – March 22, 2015
A typical day includes collecting tolls and setting up toll accounts. Also pay arrangements for unusually high tolls. The hardest part was advising that accounts had been sent to JP courts, but enjoyed helping customers with past dues accounts.