Get in people who understand academia.
Answered - Assistant Professor (Former Employee) - Remote
Fire most of the middle management and start over
Answered - Records Analyst (Current Employee) - Scottsdale, AZ
Allow flex time. Get rid of ridiculous hours until 7 or 8 pm to reach a minimum amount of people in the country. Make consistent rules that apply to everybody. Get rid of fabricated phone scripts that make advisers sound lie cheesy salesman.
Answered - Admissios Advisor (Current Employee) - Scottsdale, AZ