Northkey Community Care
Happiness rating is 59 out of 100
3.6 out of 5 stars.
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Northkey Community Care Careers and Employment

Work happiness

Scores based on about 48 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Dr. Owen Nichols
    approve of Dr. Owen Nichols's performance
  • Founded
  • Company size
    201 to 500
  • Industry
  • Headquarters
    502 Farrell Drive, Covington, KY - Main Campus
  • Link
    Northkey Community Care website
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Community & Social Service

16 jobs


Salary estimated from 255 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 159 reviews and is evolving.



Med Nurse in Covington, KY
on January 1, 2022
It’s okay here . Pay is not the best . Annual bonus but no annual raises . High case load . I feel like I would need more time with each patient to make a difference . They hire new grads which is a good thing. I wish there wereMore incentives to make them stay . There is a high turnover rate for many positions .
Behavioral Health Specialist in Covington, KY
on May 8, 2022
I would not advise anyone to work at NorthKey as a counselor. Most of the counselors are like me and are trying to leave due to being overworked, having poor benefits, and not having enough support from management. I should have known I was going to be overworked on my first day. I was shadowing a group and the therapist logged off during the break. They told me to take over because they were too tired to continue. After one month, I was completing 20 to 25 clinical hours per week. After 5 months, I had anywhere from 150-200 clients and was completing 33-38 clinical hours per week. I arrived at work at 8:15 am and left around 6:30 pm on Monday through Thursday. On Fridays, I was supposed to work until 12:00 pm but I usually ended up staying 3 to 5 hours later so I could see clients who were in crisis and complete my clinical notes. Now I know a lot of people work more that. It is over 40 hours per week but not by much and I did not have to work weekends. However, being fully present with a client and listening to trauma that frequently drains you physically and mentally. I was always exhausted. During the week I only had the brain power to walk my dog, cook a microwaved meal and exercise (which was critical for my mental health). During the weekends, I spent Friday night and Saturday recovering and Sunday was for errands. Life revolved around work because it was the only way I could ensure my clients received the care they deserved.And you will always be overworked because NorthKey is perpetually understaffed at the counselor position. This is because of a high turnover rate and NorthKey being unable to regularly hire counselors. Some counselors who join see the workload and run (more power to them). But some are stunned by the benefits. For instance, as a counselor you only get paid for clinical hours. While this does result in high pay (maybe the highest in the area), it encourages counselors to overwork themselves. It also discourages counselors to take enough time to write proper clinical notes or take trainings because NorthKey does not pay you for that time. In fact, taking paid time off is unintentionally discouraged by NorthKey.NorthKey offers a bonus once a year but in order to get it, you have to perform an average of 25 clinical hours per week. Let’s say you take a week off and use your PTO (which might be half of what you make normally), you still need to complete the 25 clinical hours for that week. That means for the next five weeks, you will need to average 30 clinical hours to be in compliance. This same trend also happens for attending training during the day. If you take an all-day training, you have to make up those 5 clinical hours at some other point during the year. As I realized the scope of these injustices, I wanted to see if I could advocate for myself. However, people advised me to not waste my time. This is because middle management is powerless to make changes and are there to deliver bad news. But they understand the situation and see how hard each counselor works. They are great people and it is easy to see that they are doing their best. They are just stuck in the same system as the counselors. So since middle management cannot really help, you can reach out to upper management.Every time I have reached out to upper management, they responded quickly and were very kind. However, a lot of upper management has therapeutic training and you leave each interaction feeling understood and better about your situation. Yet two weeks down the line, you will realize that they were brushing you off and the problem won’t be addressed. They are great at pacify complaints and saying the situation is out of their hands. They are unable to take responsibility for the culture they created. As a result, NorthKey will stay the same.In all honesty, the only way I see NorthKey becoming a better place to work is through systematic change. Rates of stress and burnout are incredibly high. I would love for them to hire an outside consultant group to perform a full audit on the company. Of course, that would require upper management to admit the problem is beyond their power to fix which is I think is very unlikely.
Currently employed in Covington, KY
on April 25, 2022
Management listens to your concerns. Accommodates work/life balance. Many opportunities learn and advance. PTO is great and flex time is terrific!
Team Leader/Supervisor in Covington, KY
on March 6, 2022
I had a great experience at NorthKey. I had great supervisors who were supportive and I had many career opportunities. The only downside was the pay. I will always look back at my time there with fondness.
Billing Team Member III in Covington, KY
on February 22, 2022
Overall I wouldn’t recommend it for the environment overall! There are pros & cons but the cons outweigh the pros! There are some great people but I feel they do not value their employees at all! I wish they did cause I would stay if they did! If you choose to work there then I wish you luck!

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Questions and answers

People have asked 22 questions about working at Northkey Community Care. See the answers, explore popular topics and discover unique insights from Northkey Community Care employees.

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Interview insights

Insights from 12 Indeed users who have interviewed with Northkey Community Care within the last 5 years.

Favorable experience
Interview is average
Process takes about a day or two

Interview Questions

Interactions with people with handicaps and intellectual disabilities

Shared on August 2, 2021

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