Certified Medical Assistant (Former Employee) – Lake Station, IN – May 4, 2018
I spent my days rooming patients, obtaining vitals, reconciling med lists, etc. Nursing management was rarely at our location, and never had a positive feedback. At my 30-day review, I was told I was "weird and awkward". When I pressed for examples, I was told that because I was quiet (meaning I didn't participate in office drama and kept to myself). I was warned by multiple co-workers to be careful about what I said because "someone was always listening" and "you never know who is related to who", and "anything negative you say will get back to the CEO". It was like walking on eggshells all day every day. It is well-known among employees that most of upper management is related to each other, either by blood or marriage. The providers were nice, my co-workers were mostly ok, but management was a nightmare. Very passive-aggressive. Also, the EMR system is sub-par and not easy to use.
Medical Assistant (Former Employee) – Lake Station, IN – July 11, 2017
This company hires friends which are NOT qualified for the job so now you have to work twice as hard because they let go of awesome emplyees to make room for their incoptient friends. The only company I know that promotes then demotes. Will never recommend this place to anyone. Managers stand at 5he front desk and try to stir up gossip. Such a horrible work environment. This company gets grants for wverything but wabts you to jump through hoops for a .30 raise...
Phlebotomist/Lab Assistant/ Medical Assistant (Former Employee) – Highland Park, IL – April 19, 2017
open outpatient lab, entered in orders, made sure to draw proper tubes in proper order, stock and clean, centrifuge samples that are needed, deliver to correct locations in the lab for tests to be ran or sent out of house. I learned new computer systems and time\attendance I worked with people of many cultures, it was fun to learn about where they come from Hardest part of the job was long hours I enjoyed seeing my regulars and seeing them get better, when they would give me compliments and ask directly for me, and drawing pediatrics, I love talking with them and getting to know what they like,and giving them a special surprise when they were finished.
discounts of meals, free uniforms, I was able to draw the Chicago Bears
long hours, made you feel quilty if you did not pick them up because then they would have to work them
Dental assistant/office (Former Employee) – Portage, IN 46368 – April 14, 2017
I worked for North Shore for seven years, I had left to finish college, I wish I would have stayed, the CEO was great! Helped me in anyway they could with my new infant with free formula, helped find me an underwriter and last minute attorney, however, many people we "let go" they have a reputation for firing people if they start to make either to much money or whatever else they can find wrong, if I had been there to much longer I may have finally been let go. Seems everyone I worked with was fired from dentists, doctors, nurses, hyg, assistant, receptionist and the list goes on.
Medical Assistant (Former Employee) – Portage, IN – April 6, 2017
northshore is a unfair place to work for. Your work is based on who is your friend that week not based on how well you perform. Poor coverage for breaks, unknowleged management who tell you how to do your job, overload on work, short staff, poor training. They being a medical clinic are not receptive to thought of allowing time for continuing education even if in the medical field . I loved working there to help people, That is what I stayed there for. But when your own health is being harmed by trying to help others with theirs sometimes its just best to let it go. Although the pay is decent you learn money is not everything.
Expanded Functions Dental Assistant (Current Employee) – Merrillville, IN – February 8, 2017
Their is no such thing as a typical day working at NSHC, I have learned quite a bit working for this company such as, how to handle stressful situations, how to keep patient flow steady, and how to operate in a fast-paced environment.
I went through many managers and doctors while working with NSHC, and that being said, I have adapted fairly quickly to new styles of leadership. I really enjoy(ed) working with my co-workers, they were fun, energetic, and they knew how to keep the day flowing nicely.
The most enjoyable part of my job was seeing the satisfied and grateful patients at the end of their treatment. It makes me sad when a patient comes in initially and they don't like their smile. After completing the treatment and they have a new smile and they just tell you how much happier we have made them, makes me very happy.
Pot Lucks, Vacation/Sick time, Medical/Dental/Vision Insurance
Medical Assistant (Former Employee) – Lake Station, IN – April 24, 2016
I think the company is not structured ,managers are terrible , family members have important jobs which they are not qualified for also they watch you like you are children and everyone tells on each other to the management and they always threatened to fire employees for gossip if people discuss work or question management I think it's very hostile and you are stressed out there so no I would not work there
Overall better than other CHC in Northwest Indiana
(CPhT) Pharmacy Technician (Current Employee) – Portage, IN – November 13, 2015
This clinic would be great if there wasn't nepotism, butt kissing, cliques, and low wages-result in staff turnover. Even with having pharmacy technician experience in the hospital and in retail, the starting wage is below average. With past work experience, state license, and PTCB national certification the wage HR will not negotiate, you take it or leave it. It's a 340B pharmacy so you're practically giving away free drugs (up to 3 months supply) to the underinsured and uninsured. Since there's more nurse practitioners then doctors a lot of the dosing is wrong or has to be corrected. It's an in-house pharmacy, meaning we only fill prescriptions for our patients and some of the doctors still have the nerve to E-scribe prescriptions to outside pharmacies before even consulting with patients that they just seen during a visit. Wait time usually is 20 minutes the only downside is that the computer systems they use NextGen and WinRX suck. Luckily IT is good and fast, but the computers breakdown way too much, they need to upgrade the whole system in the pharmacy and on the medical side.
Off nights and weekends
Nepotism, managers are not from medical field backgrounds, low wages
LPN (Former Employee) – Portage, IN – August 22, 2015
Most managers are family of the CEO. One manager was an engineer for the railroad and knows nothing about managing a medical practice but this manager is family that is why he is in the position. Loved the doctors and my coworkers.
Coworkers helped each other out. Great IT team. Nice patients.
Certified Medical Assistant (Former Employee) – Lake Station, IN – January 29, 2015
Showed up to work and prepped the practitioner's schedule. I learned how to do capillary draws and work with more diabetic patients. Management was disconnected and never present. Co-workers were fun and helped one another. The hardest part was the instability. I was always getting bounced around between 3 cities and worked way over scheduled hours because the schedules were always overbooked. I enjoyed the comradery of my coworkers and there were many resources available to patients that made it easier for them to manage their care.
Community Outreach Coordinator (Current Employee) – Lake Station, IN – November 3, 2014
NorthShore is a fast growing company. A typical work day is fast-paced and busy. I learned a great deal about assisting the uninsured and under-insured; there is a great need in the community for quality and affordable healthcare. Management is a bit out of touch with communication.
Medical Assistant (Former Employee) – Lake Station, IN – July 27, 2013
I worked primarily in the OB/GYN department. I was responsible for scheduling all the doctors surgeries, obtained patient vitals, injections, assisted in minor procedures, and did specimen collection. I loved caring for the pregnant women
Good pay, great work environment
Management changed a lot, health insurance was too expensive