Great Environment and Friendly staff
Patient Support Associate (Current Employee) – Glenview, IL – January 19, 2016
I was used as a "dummie" for approval of a new position. I worked as an assistant resident coordinator for 3 years with the company. I never was given a corrective action, or disciplined for not doing a job well done. I was overworked and under paid, but I loved the job and loved working with the Residents at the clinic. I applied for the position once it was approved and was verbally told it was mine, because I have been doing it for 3 years and no problems had occurred. Needless to say the job was given to an outside candidate. I was disappointed and was assigned the role of registering and checking in patients at the front desk. That made me realize I am very outgoing and social. My customer service skills paid off, I am awarded awards of achievements given my patients, stating my "friendly smile and willingness to help refill meds and problem solve keeps them coming back to clinic".
So, something that I thought would devastated me, actually helped me value other skills I couldn't utilize in a closed space by myself.
The staff our wonderful, I love putting a smile on sick patient's faces, flexibility with the hours and days of work.
No opportunity for advancement or growth, ideas are thrown out and not encouraged, lack of personable skills from management.