Typical call center environment. The company cares more about the bottom line than their employees and customers. My calls make me decide between not helping a customer like they need and hurting my stats. You often have to skip breaks because they won't let you leave your phone until the que is down. I've worked close to 7 hours before I got my break. They aren't flexible with your schedule and will not even consider changing your schedule when you ask. I prefer to help people but the there incentive to help them is non-existent because it means ruining your stats, which are used to calculate possible raises.