Claims Supervisor (Former Employee) – Seattle, WA – June 25, 2018
I found that working here was like sometime in the eighties. Very almost primitive work environment. The only reason that my staff had phones is because they had to correspond on occasion with another vendor. Individuals had to go to a common area to search on the internet and had limited time as there were only 3 computers in the break area. They want many years of experience but they are not willing to pay for that experience. If you are looking for a position to get experience this is a great place, but if you are wanting to seriously advance your career, this is not the place for you.
Data Entry Clerk (Former Employee) – Seattle, WA – November 30, 2018
This company is all about the minutia and has a very poor work environment. The employees are overwhelmed and underpaid. For my role, I considered the pay average but not worth staying with the micromanaging supervisors. Clocking in/out for morning/afternoon breaks & getting in trouble for one minute late is pretty ridiculous.
Payroll Compliance Auditor (Former Employee) – California – October 10, 2018
This company is a trap. Very poor upper management, especially the audit department. This company does not value any work employees put in. Managers are ready to throw their employees under the bus for their mistakes. Company likes to micromanage every employee. They make you pay for parking which is absurd. Learned which people not to hire for upper management.
DATA ENTRY CLERK II (Former Employee) – Portland, OR – October 2, 2018
In general most of the employees and our customers were fantastic if I didnt need to relocate I would still be at this position!!! this was the best job i have ever had never had an issue with management workplace culture was controlled but very busy always doing something different never the same thing everyday!
IT Operations Manager (Former Employee) – Seattle, WA – August 20, 2018
They still think it is 1950 there. This was a very uncomfortable position. I was constantly asked to do things that were ethically questionable. The demand of the staff only rivaled by the verbal abuse.
Data Maintenance Clerk (Former Employee) – Seattle, WA – June 12, 2018
If you like getting a phone call for being a minute late to work, then NWA is the place to work for you. Despite Seattle having some of the worst traffic in the country, being a minute late when you're normally 20 minutes early is one of the worst offenses you can commit at this company. Never have my breaks and my coming and going has been more scrutinized in the 20 years i've been working. one of the girls i worked with had been there for 25 years and received a talking to during a review for being 1 collective minute over her allotted time for the entire year. People had worked there for 25 years and maxed out at $25 an hour which is unbelievable. This job had a lot of similarities to The Office except not nearly as funny.
Accounting (Former Employee) – Seattle – April 3, 2018
Stressful and lack of support from management. Not option if you have small kids. Company has grown a lot within the past two years and company was not prepared. Dumped a lot of extra work on current employees without extra support
Phone Clerk (Former Employee) – Las Vegas, NV – March 23, 2018
The management there is absolutely horrible. I have worked in many call centers and this is the smallest but also the most petty. Everything from the air to how many times the window is open a day is controlled, they have even gone so far as to write up employees for STANDING!!! and it's ridiculous especially since the work itself is really easy. The union is supposed to protect you but because no one wants to step up and be a shop steward to managers take advantage of that. Anyone that they think is going to go to the union they try to make sure that they fire them before that takes place whether it's in probation or they just find a reason based on a false paper trail. If they made major changes to the management in the office I'm sure we'll make it brighter and a great place to work the pay is great the coworkers are great and it's in a great location. They've lost some really good employees simply because they can't see past their own ego.
Compensation does not match what the want in years of exoerience
Claims Supervisor (Former Employee) – Seattle, WA – February 7, 2018
Exempt employees beware this company wants experience they are just not willing to pay for. They have many outdated procedures and treat staff like they are children. Work was easy but overall i had little work to do on a daily basis found myself always seeking for something to do. Manager was clueless to claims processing so it was difficult at times to articulate issues because of lack of knowledge which was frustrating.
They will give you a chance if you have experience
Employee (Former Employee) – Portland, OR – January 22, 2018
This company is old fashion, unorganized, upper management does not listen to its staff, poor morale, human resources micro manages everyone and the company does not care about its employees. You would be upset to invest your time with this company and then find out years later that they really care nothing about you. They make up stories about employees who they let go, who leave on maternity leave, who go out on sick leave or take any time off that is not vacation. This company forces people out of the door that they do not like and this has been going on for several years. Any past employee of this company can attest to this. If I could start all over again knowing what I know now about this company I would have not accepted a position with this company. If you are smart do not waste your time. They treat all there employees like bad with the exception of there very few favorites. Look at Glassdoor reviews they are all true about this company. During interviews they will tell you its all wrong but that is a lie. This company is a fraud and they should be put out of business with there unlawful employment practices.
Pay is decent especially if you dont have a college degree
Micro-managed, Long term employees feel stuck, Company is misrepresented during interviews, Dont ever be sick or get pregnant, The company has favorites, The company pries in your personal business, Finds out your medical information, and requires ridiculous documentation for medical situations.
Summerlin neighborhood is nice, good pay and benefits,
Client Service Center, Auditor (Current Employee) – Las Vegas, NV – May 16, 2017
Nice relaxed work culture. It is also nice to see the morale boosting going on. It was fun to have Fiesta Friday for the bargaining unit employees. Nice to see them trying ideas to keep people happy. Hardest part of the job is getting through the unbalanced workload on the support staff. Hope to see it improve in the near future.
Estimator (Current Employee) – Seattle, WA 98126 – April 2, 2017
NWA is very strict when it comes to dress code but it is a very professional office setting. It is a union job so it comes with a pension plan. Overall, there are some managerial issues that need to be resolved, but it is a nice place to work.
Health & Welfare Auditor/Trainer (Former Employee) – Seattle, WA – March 30, 2017
The best experience I achieved from working at NWA was the ability to interact and develop business relationships with Trustees and Account Executives. I was able to provide innovations for daily processes, assist in opening two new offices by providing my training knowledge.
working with a diverse group of elite account account executives
no flexible work schedule, dress attire, micro management, no recognition for an outstanding job
Compliance Auditor (Current Employee) – Seattle, WA – March 22, 2017
Very old school company that is trying to catch up with modern times. This can be pretty frustrating for recent grads or people getting their first job. If you are expecting a very modern culture you will be disappointed. Senior Management knows they need to start embracing new ideas but doesn't seem to listen to any of them that require any extensive changes. That being said, it isn't as bad as some reviews would lead you to believe. Most positions are pretty normal office jobs. The pay and benefits are decent (but falling behind for Seattle) and they offer a pretty good work life balance.
Employer is a bargaining unit environment for processors. There are many long-term employees that have been with NWA for 40 plus years.
Manager (Former Employee) – Seattle, WA – February 22, 2017
Employer is a bargaining unit environment for processors. There are many long-term employees that have been with NWA for 40 plus years. The longevity includes the majority of the management at all levels.
Pension Claims Processor (Former Employee) – Seattle, WA – October 1, 2015
Fast paced environment. Collect necessary documents to prepare participants to receive their retirement benefits. Processed early, regular, disability and death benefits. Learned how to review and verify, birth certificates, death certificates, marriage certificates and divorce decrees. Verified participants work historyand researched any discrepancies. This job required attention to every detail requiremnt in order to process file for retirement payment.