Typical work day in my position consists of:
* Verifying insurance eligibility with anywhere from 30-60 patients * Answering phone calls
* Assisting with patient documents
* Acting as a liaison between patients/health providers/pharmacy
* Registering patients for medical services
* Handling billing and medical record requests
This position requires the ability to juggle these tasks and more, all the while you deal with the stress of falling behind and the disgruntled patient in front of you. When it's busy, you are not guaranteed to have time for a lunch; if you do have time, you are most likely solo and unable to leave your desk for an extended period of time.
In this position, you are asked to collect on "bad-debts", co-pays, and coinsurances, but not able to provide refunds - for that, you need to contact management, who are non-existent.
Communication between the branches is unbearable at best. You are likely to hear something from someone at your position in the form of a sticky note left at your desk.
The most enjoyable part of this position is the staff on shift with you. Mind you this does not speak positively of the job - the clinical staff makes this job bearable.
Non-flexible work schedule; Exposure to illness;