Carelessly Run. Mismanaged. Drama. Poor Service to clients.
The pay is drastically lower then competitors and the health benefits are beyond terrible. There's drama everywhere and upper management has a history of trying to remove employees and lawsuits filed against them. That history is evident if you question policy or advocate for a client. There's a consistent flow of new hires. Most people don't last a year. Mismanagement of money. No raises for years and low pay for employees except for upper management.
My advice to the upper management is: please evaluate your business model and culture. Many employees have complaints but are often overlooked and are too afraid to voice them, if not, the cycle of endless new employees to replace old ones will never end. Please stop hiring, promoting, and defending terrible managers. Empathy should be a requirement for management not just a degree and unquestionable loyalty. Just because you set a time (at your location) to listen to programs and the staff that run it doesn't mean you are listening to them. Leave from your central location and ask staff how to improve the morale and the culture of the business.