Northwestern Community Services Board
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Northwestern Community Services Board Employee Reviews

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5.0
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Community Mental Health with a Heart
I really enjoyed working there as it felt more like a home than a job. Fellow employees with glad to show a new person the ropes, and they were always available for consultation.
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1.0
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Poor management & Racism
Most of the people who work for this company are racist. They do discriminate you if you are an outsider. The management is not open minded, do not respect to little people. Supposedly, they all have open door policy but whenever you need them they are not available. Horrible place to work.
Cons
Racism, discrimination, horrible management
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1.0
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Carelessly Run. Mismanaged. Drama. Poor Service to clients.
The pay is drastically lower then competitors and the health benefits are beyond terrible. There's drama everywhere and upper management has a history of trying to remove employees and lawsuits filed against them. That history is evident if you question policy or advocate for a client. There's a consistent flow of new hires. Most people don't last a year. Mismanagement of money. No raises for years and low pay for employees except for upper management.

My advice to the upper management is: please evaluate your business model and culture. Many employees have complaints but are often overlooked and are too afraid to voice them, if not, the cycle of endless new employees to replace old ones will never end. Please stop hiring, promoting, and defending terrible managers. Empathy should be a requirement for management not just a degree and unquestionable loyalty. Just because you set a time (at your location) to listen to programs and the staff that run it doesn't mean you are listening to them. Leave from your central location and ask staff how to improve the morale and the culture of the business.
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5.0
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Great place to work.
NWCSB was a great place to work. Good, supportive people, good hours, excellent pay and benefits and ability to move up. It was a pleasure working there.
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5.0
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Challenging but Rewarding
Great co- workers, lots of training opportunities, supportive managers, challenging population. This agency is expanding in most program areas and turning around a previously bad reputation through partnerships and hard work. The work is meaningful.
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5.0
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Supportive
Supportive and helpful management and staff. Work day can be slow paced or face paced. Mileage reimbursement. Excellent staff to work with and in the community.
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2.0
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Too much drama
My job was great but there is too much hoop jumping when it comes to office politics and relations. Very cliquish. And if you don’t try to be a part of the group they push you out. Too much liability. And even though you get benefits it is very frowned upon if you need to take time off.
Pros
Benefits
Cons
Management, office politics, stress
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1.0
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Given more work than anyone could produce in one day
I was given little to no training; we were given a book, or told to ask peers. If a mistake was made, due to lack of training we received a reprimand.
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1.0
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Over worked, lack of training and poor management
The work environment is hostile and people are cut throat. The management doesn't seem to care much except when their program is identified as not doing well. Even then, they blame the few employees they have on problems that are a direct result from being understaffed.
Pros
Time off
Cons
Management and poor benefits
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4.0
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Nwcsb
The only negative things I have heard are the insurance benefits and the salary. It really isn't enough money for the area and type of work that these individuals are doing. The health insurance is terrible by all accounts and if you have a family you will be paying well over 1,000 a month for you and a child. This is the only reason for 4/5 stars. The atmosphere is amazing as well as are the individuals working there. They truly care about the clients and each other. These aspects alone are worth the not great insurance and pay.
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4.0
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Great case management opportunity
NWCSB is a great place to work to gain support coordinator/case management skills. Communication between supervisory staff and case managers is a challenge at times. The people you work with are amazing.
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3.0
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N/a
Coordinate, link, and monitor children with services in the community
Collaborate with schools, psychiatrists, and therapists for children’s mental health care

Provide support for parents and their children in all facets whenever appropriate

Attend Family Partnership Meetings, Court hearings, and other community based interventions to support the child and their family
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1.0
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Poor management and underpaid staff.
The comany continues to expand its services but the managers have no motivation to support these programs. Theve hired many maners and are short on the employees who provide the service. Management takes off a lot. Most employees are promoted if you are either related to someone in administration or you are sleeping with someone that can promote you.
Pros
They provide insurance and paid time off.
Cons
Employees are underpaid
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4.0
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Good people, and good work!
It was not the job for me, but for someone looking to spend a lot of time painting or lawn care. This is the perfect job for you!
Things could get tedious at times, but the people make it worth it. this job is a fantastic carrier opportunity.
Pros
good hours, great people, and a good work environment.
Cons
Can be tedious, Hot, and lots of room for injury
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4.0
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Great people overall
For the most part the whole team at NWCSB is awesome. As with everything, there are a few bad apples in the bunch. It is very fast paced, ever changing but inn a good way. The clients we serve truly do benefit from our services. Over all top brass management is outstanding, my personal manager lacked drive and focus.
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5.0
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Friendly and professial
Great place to gain more knowledge on ABA therapy. Specialists and consultants are always around to help and answer questions you may have. Tjeu provide you with a work computer to complete clinical notes for your convenience.
Pros
Tuition to further your education
Cons
Your lunch break is at the end of your shift
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4.0
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It's okay
Great for starting out working career; however there is not much opportunity for advancement and many people leave once credentialed. Also, salary is low compared to other CSBs. Very good work/life balance for the most part and some flexibility with scheduling.
Pros
Work/life balance, flexible scheduling, trainings
Cons
Healthcare, pay, lack of advancement opportunities
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4.0
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Good place to work if your passion is helping those with Mental Illness. However, when dealing with Management in some instances is a hit or miss.
Administration, is hard to track down. Don't get much reliable feed back from Case Managers who are not accountable for the hours spent at work or following through with shared clients. The hardest part is dealing with Supervisors who lack leadership potential but micro manage.
Pros
Flexablilty, paid leave, benefits and most of times left alone to do your job.
Cons
Micro-manages when it comes to supervising daily logs, charts and quaterly assessments but rarely do they do home visits to follow up with clients
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4.0
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NWCS is a great place to start a career in MH
While at NWCS I went from a entry position to one of administration. Once in administration I was conveniently cut once I accomplished the task set for me. I became a budget cut after being told my position would never be cut.
Pros
Good learning environment
Cons
Administration
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5.0
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New management
Management has gotten much better. This is a place that cares about the work we do in the community far more than the money we make. You should check it out if you find a good opportunity with them.
Pros
Supportive management
Cons
None
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1.0
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poor upper management
Higher ups in the company could care less about the quality of care needed for the clients, or the stress placed on their workers by all of the required tedious paperwork which is not required but only by medicaid.
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