Very good customer service building skills
Shift manager (Former Employee) – Beaumont, TX – July 16, 2018
The typical day at work would include, always staying on task, having something to do at all hours, and also being able to help customers with their needs. Also, you must pass a secret shopper test even though you would have no clue who that person may be. I passed my secret shopper report with a 100% and I am very dedicated to do every part of that test with every customer that walks through the door. Every customer should be treated with the same respect and knowledge that the person in front of them had and I made sure every guest service representative understood that. I was very honored to get to go to events that the owners invited me to as well, such as a Gala, 5K events, and most marketing events held. The hardest part of the job was making sure every stayed on task, although every one understood that I made the workplace a fun environment so it really didn't seem like hard work. The most enjoyable part of my job was seeing customers faces light up with joy when they saw their cakes come out looking spectacular!
Short breaks for lunch