PATIENT SERVICE SPECIALIST (Current Employee) – Philadelphia, PA – July 4, 2018
I feel I had to do way too much for little pay. There is barely any support to get the job done. The office has no structure and allows things to get chaotic. There is a lot of administrative work to do but you have to also greet, check in patient's and answer phones. You have to try and find time to do things that actually need to get done to make sure the facility is reimbursed for services rendered.
My typical work day is verifying insurances, answering phones, greeting patients, setting them up for different exercises and doing wash and refilling supplies. I have learned some of the treatment exercises that could help me in personal life. The management is good but sometimes it is not family oriented if there is family issues. I can honestly say the hardest part of the job maybe getting use to the new system. The most enjoyable part of my job is working with the patients and helping them feel better.
X-Ray Technologist (Former Employee) – Lester, PA – April 29, 2018
I was the xray tech for 6yrs at this location. When new management took over, their only goal was to terminate entire staff in which within 6months they were successful. It became a very stressful work environment after new mng took over. That is why you will see xray job posts every 6 months.
Full time licensed Physical Therapist (Former Employee) – West Chester, OH – April 27, 2018
Novacare was a great place for me to start out, get my feet wet, and figure out how to work as a team the most efficiently that I could.MY coworkers were all extremely bright and made working there easier.
Revenue Cycle Manager (Former Employee) – West coast – April 20, 2018
This company has swallowed up every good physical therapy practice, (including the one I worked at for14 years) they got greedy and couldn't keep up with the demands of having so many clinics and staff, they lost focus on quality long term committed employees which has resulted in loosing good employees, a constant turn over of those that come in by being blinded by the light and very quickly are in the dark. There motto is " we've always done it this way and it works so why change to keep up with the times" they are not open to your suggestions, and if you are a woman either start the suck up process immediately or you won't have a chance to grow into the "big management team" as this is purely a boys club.
Physical therapy aide PSR (Former Employee) – New Jersey – April 3, 2018
All different ages patients from acute to subacute .I enjoyed working at Novacare the co-worker were a joy to work with every day. I was always going from rehab to rehab because they were short PSR. to fill in the gaps
Patient Service Specialist/ P.T. Aide (Current Employee) – Butler County, PA – March 20, 2018
I have never been treated so poorly. Have worked with the company for a few years now. Pay raises are pennies IF you have a perfect yearly review which is impossible. The manager is told no one is perfect and they must mark one spot you need improvement. They add more and more work and expect you to only have 40 hours a week. Anything over 40 and you must punch out and work on your own time. If you dont do the work, you will be written up/ fired for work not being done. Please dont waste your time. This company is all about themselves. You are just a disposable number to them.
Bill Processor (Former Employee) – Canonsburg, PA – February 7, 2018
Nova Care is alright if you are just starting out and need experience towards building your career, I wouldn't recommend it if you wanted to stay on permanently. Its not a place that values its workers, most of the time people leave positions and their work is just shuffled to another person without any higher compensation. Basically you have to do double the work with half the pay.
Patient Service Specialist (Current Employee) – Pittsburgh, PA – January 23, 2018
I really love my job here and didn't really want to leave but when I saw how much benefits were costing me I just couldn't help it. It was more of a need to leave than want to leave. It saddens me greatly!
Patient Service Specialist (Current Employee) – Ohio – January 22, 2018
Training time for PSS position is adequate though training not thorough enough to be put into the position and expected to do the job - it is basically sink or swim. Company implements a lot of patient centered satisfaction and growth, but little feedback to its employees. PSS wear many hats and are expected to continually do more with little incentive (and low pay); annual raises are only 1-3%, and 3% is hard to obtain even when performing exceptionally. No company paid holidays, only “observed” ones in which employee needs to use their own earned PTO (for good attendance) to get paid for that holiday. Vacation time needs to be approved by upper management (which must be submitted in advance), but may come back declined. Company has good ethics regarding patient care and most upper management are decent who really cares about workplace concerns, which they do address. This is a growing company who puts focus on their patients but neglect to realize that their wonderful group of employees make the company what it is.....more attention/appreciation to its employees to make this company more of what it could be for all..
Relaxed management style from direct center manager
Much expected with little pat on the back, or incentive; work life balance