Hi! We are sorry to see your employment experience with Novatech has not been positive. I did want to address a couple of concerns in your review. Novatech definitely values our service team and has a Technical Career Ladder in place which helps to develop our Technicians and reward them with incremental pay increases. In 2018, 70% of service professionals received a pay increase. In addition, Team Leaders of the quarter are rewarded with a week’s vacation with their family at the Novatech Beach House. We do hope that you were able to participate in our employee survey last month and share your feedback.