What do employees at Novitas Solutions say about culture and work-life balance?
Most depressing job I’ve ever had
Written by Provider Services Advocate (Current Employee) from Mechanicsburg, PA on October 30, 2018
Very bizarre culture of strictly negative reinforcement and micro management. Training is an absolute joke, and the trainers are essentially just tenured phone reps who struggle to write clear procedures for others to follow. Good thing you’re heavily judged by “quality” which has more to do with accuracy than actual customer service. If you need a - more...