Company has a uniques business model that should be attractive to anyone looking for service delivery support options.
VICE PRESIDENT (Former Employee) – New York, NY – September 26, 2017
Fast paced and growing company. Ability to work inside of many different clients and see how they operate as a company. Opportunity for engineers to obtain hands on knowledge from shadowing higher level engineers as well as develop smart hands capabilites that improves their overall skillset to be leveraged and utilized on future service delivery wins.
Introduced to all levels of technology.
Lack of structured training and development programs. 95% of it is hands on training
Technical Support (Former Employee) – Rural Hall, NC – August 13, 2017
Manager states he was there to help but everytime u go to him he has no answers, or will pass the buck to someone else that doesnt want to help, talks in a very condescending tone. Ticketing system takes longer to do than actual tickets, you are always being clocked, no real training if you are at a one man site, hope whatever site you end up at hope that the contact actually shows you the set up info needed to do your job and allows you to learn what needs to be done to keep them happy. on a personal note hope that person actually does work and doesnt just dump everything on you. Dont work for them is my suggestion, hold out for better!
The atmosphere is one where there is a significant amount of bullies, stress, lies by management. Payroll Manager is terrible and tries to hurt anyone in her way. Human Resources is no better. People want to make you look bad and build themselves up through untruths. People need to get away quickly this business will not survive. Benefits are terrible but the environment is definately the worst part.
You wont stay long they try to get rid of people qickly.
Disney helpdesk (Former Employee) – Mason, OH – March 21, 2017
Don't get me wrong. Great IT job out of college. But after 6 months you gonna get real sick of how management treats employees. I was promised nationally recognized holidays would be paid time off. Nope. It all depends on the account you're on. And good luck moving around within the company. Multiple time I applied for other areas and was promised and interview. Nothing. Not word after that. Comes to find out once they hire you for a spot you stay there. No shift changes. No promotions. Nothing. Overall, get you 6 months work experience out of it. And leave. This job will offer you nothing more.
Field Support Engineer (Former Employee) – Cleveland, OH – March 19, 2016
I just quit this job a few days ago and I want to provide a good review here so I can help others with their decision in accepting an offer from NSC. The job description they posted here is has little to do with you will be doing. Sounds good on the paper, but in reality is bad. I was told that I will be handling the Client in the Cleveland office troubleshooting PC's. When I started they wanted me to reimage laptops, handle the inventory which required a few things to do and troubleshoot whatever laptops they had at the client site. In my 1st week there I got the technical training on the reimaging part of the job form the former tech, which was good. It was a lot of information to cover. In my 2nd week somebody from the headquarters started training on the ticketing system. This person was not a technical trainee and she couldn't handle it very well, she was changing things every day. However during this training I starting understanding that I will be covering support remotely for a few more offices in the USA, which I had never bee told during the interview process or after I started. While I was reimaging and troubleshooting laptops in the Cleveland office, I had to handle other customers over the phone and remotely. There was tons of work for me, I barely was able to take my breaks. NSC offered me just $15/hr for this position that required a lot of work. Not worth my time. My work schedule was 9 hrs/ day plus 2 hrs commute, so 11 hrs per day I was gone. Since I was not told that most part of my job was remote troubleshooting, I feel like NSC deceived the whole processmore... and job description. So do not fall for this job unless you like to do entry level remote support. You can find work remotely from your home for that kind of money. Another thing is their benefits are minimal, no personal time allowed before 1 year, health insurance with high deductible, no raise, no room for advancement.less
Consultant (Former Employee) – Mason, OH – November 24, 2014
Utilized Active Directory to complete password resets and to unlock accounts. Installed and troubleshot printers for the end user comprised of various clients. Installed software applications, provided browser and scanner support, setup emails, and performed troubleshooting for the end user. • Received 100% customer satisfaction rating with zero complaints received from customers.
Account support and incident escalation management
CSS IT Support Specialist II (Current Employee) – New York, NY – September 4, 2014
Provide IT support onsite, work with users on phone and face to face, provide SLAs for client/customers, manage incident escalations and resolve, provide hands on support to IT infrastructure in data rooms.