Sales Associate (Former Employee) – Chantilly, VA – May 15, 2012
This company was great when I was first hired. It is commission based and you could make pretty good money. My coworkers were awesome for the most part. Most of us worked 45 to 50 hours a week. Towards the end of my tenure they started to change the commission base and were basically taking money away from the salesman.
General Manager (Former Employee) – Martin City, MO – January 22, 2019
The Issue with NTB was that no matter how well you performed they always expected you to do more. That part is true in all business to an extent. You cant truthfully and morally increase sales in a quick lube/repair facility by 33% every year.
A great place to learn, but with some major cravats.
Service Manager/Service Advisor (Former Employee) – South Carolina – January 19, 2019
Great place to learn, not so great place to thrive. Get in, learn what you can, and get out. That seems to be the most popular mentality of most employees that come and go, especially the mechanics. NTB, trains from the ground up, pays for ASE testing, and pays based on performance.
What this means is that even as you work your way through their career path, if you are not productive enough by their squed standards, you are not likely to make the money that you are eventually worth.
So what typically happens is hopeful techs come in, get a few ASE's and then apply at the bigger manufacturers for better pay and life to work culture.
But if you are a workaholic and don't mind the stress, drudgery and thankless nature of the work, then there are worse places.
Benefit rich, spifs, bonuses, deep employee discounts on service.
Long hours, high stress, low quality of life and work to life balance. Low immersion of women in the industry.
Technician (Former Employee) – Akron, OH – January 17, 2019
Not too much bad you can say about the place, training is good, advancement opportunities are there, they pay for you ASE training and testing. Other than feeling like you are living at work sometimes for little to no money the atmosphere itself was good as well as the morals.
Tire and Lube Technician (Current Employee) – Marrero, LA – January 16, 2019
Its a great place to start you career. I started here not knowing anything about cars and now i could change oil with my eyes closed. They will teach tou you whatever you need to know. And its filled with great coworkers.
NTB is better than working at a quick lube shop, but lets leave it there. The pay format for technicians promises a high flat rate, because they mess with the flat rate ratios. Free rotations don't do a thing for you. The pay structure is formatted to lure you in and then you realize how hard it is to earn there. Long Hours, grueling. It beats you down, pay is low, and the working conditions are not clean. I liked our crew, I liked the freedoms, but I knew how unfair the pay and working conditions were to stay. If you want to be a technician, go there to get your feet wet, learn what you can, then get somewhere better. For all the old techs looking to find an independent to work out their last years... you can do it here, but you more than likely wont appreciate the lack of professionalism and hours.
GST (Former Employee) – Mandeville, LA – January 12, 2019
I have no quarrels with NTB. I had back luck with a service manager, but that was taken care of. Good place to work. Teamwork is key. Working and getting as many tickets to get the most commission is key. Learn and take ASE classes and you'll be fine.
ASE friendly and compensation.
Short lunch and when there are few tickets, its hard to work
CSA - Customer Service Associate (Current Employee) – Rock Hill, SC – January 1, 2019
I do to much for what I’m paid for. I have to rely on people To buy the things they need on their car to make me actual good money and that’s not always a guaranteed. Your hourly pay is not good at all, you have to sell a lot of things to make it barley.
It was a great work environment and everyone was friendly
General Service Tech (Former Employee) – Hixson, TN – December 30, 2018
I enjoyed working here and loved my Co-workers but my manager was absolutely terrible he was always finding something to pick at and he was always yelling at the crew.It was absolutely terrible no matter how fast I worked it was never good enough.
General Service Technician (Former Employee) – Chattanooga, TN – December 27, 2018
Take it from a current employee, they don’t pay what they claim, all advancement opportunities are given to family, and the CSAs are more than happy to sign other people off for the work you do bringing down your productivity and you don’t get paid for it. Worked here 3 times with the promise that it’s better and all 3 times have been worse each time. Do yourself a favor and look elsewhere for employment.
Understaffed and overworked, high stress work environment with only 2 paid holidays off a year. Management is shackled by corporate restraints restricting full staffing. Workplace culture non-existent. Life outside of work is near impossible and family orientation is severely strained.
Technican pay comission based and scaled with ASE certs
Extremely long hours, very late or no lunch/breaks, High stress
General Service Technician (Current Employee) – Niles, IL – December 16, 2018
I loved working on the cars. I enjoyed working with some of the other technicians there. I did mostly tires and provided regular maintenance to customer vehicles, but I am ready to move on and advance in my career
Store Manager (Current Employee) – N Charleston, SC – December 13, 2018
I am retired EMS and came down here to SC about a year and a half ago from NJ. I started with the company back in November 2017 as a tech, and within a year, I became Service Manager and then Store Manager. They have treated me with respect and dignity. There is plenty of room to grow here and move up the chain.
Good pay, vacation time, 401K, great people to work for/with