I don't think I learned anything here. It was a deadline-chasing where all the managers cared about was whether we are meeting the deadlines or not. They didn't care how you do the work, as long as you get it done. The level of detachment from employees extremely high. They don't care about anyone.
If you're considering working here, be warned. You have to say goodbye to the things you used to enjoy because you won't have any more time to do those things anymore. Working here snatched you of your time with your life and you have to dedicate your whole life to your work. There's no work-life balance, no downtime, and almost no time to catch your breath.
Stay away from this company especially if you're just a newbie to the field. You'll just be culture shocked because of the terrible management and toxic work environment. I only worked here for a short period before I decided that the energy and stress that I get from working here wasn't worth it. I'm so glad that I was able to leave and found a job with better management and more positive work environment.
Customer Service Associate (Former Employee) - Springfield, VA - June 5, 2020
The credit card apps are really not good. They waste a lot of time and make things difficult. The company must get rid of them more executives quit due to this growing problem. I wish the management would hear my thoughts on this and act!
Administrative Assistant (Former Employee) - Springfield, VA - May 19, 2020
The work hours here are very long. It's mainly because management tries everything it can to extract hours from the employees. The managers pressure employees into working overtime, and they will force you to work longer than you should.
There are no pros
The HR department is useless. They can't even update our computer monitors. Too much work in a day is scheduled for every employee, and the breaks are too short. Not an ideal workplace for most people.
Administrative Assistant (Former Employee) - Springfield, VA - April 28, 2020
Too much overtime. No one in management cares about safety and they only worry about their own departments, which makes it worse for for the employees. No growth opportunity, someone has to die or get fired for a position to be available.
One of best was that you were able to get well over 40 hours a week, so making hours was no problem,
Working here will make you forget about your values. They have unethical practices being done which were very unfair to customer. I didn't want to be a part of those things so I decided to quit. It wasn't worth losing your values for a company who doesn't care about anyone but their revenue.
The level of micromanagement they do is extreme. I think they even count how many times I breathe in a day. It's exhausting and increases the pressure on me. I won't be able to handle such pressure for long I might have to quit soon.
Administrative Assistant (Former Employee) - Springfield, VA - March 3, 2020
Most employees, including me, feel that his place is not a good fit for them. The main reason is the careless attitude of the management. No matter how hard you work and how smartly you handle a tricky or agitated customer, they don't have a word to appreciate you. You are just supposed to work like a machine!
Administrative Assistant (Current Employee) - Springfield, VA - February 23, 2020
The management is stingy when it comes to offering deserving pay raise to the employees. You have to request for it over and over again, and they can still cancel your planned leave at the last moment. it's ridiculous.
They gave me a raise when compared to my previous job.
Service Manager (Current Employee) - Manassas, VA - January 29, 2020
Store Managers and Service Manager are supposed to receive bonuses for the work they perform for the month. With out hitting the monthly budget you get nothing for all your efforts for the month. So pay is just based on hourly pay. Do not look forward to any other pay.
People work too many hours, on weekends and holidays. You no longer have a personal life. No time for family and friends or yourself. Management always sees how much money you bring to the firm. Oh, and unpaid overtime is pretty regular.
Personal growth, working extremely long hours really showed me the value of time.
Family type feeling with small shop. Management and coworkers laid back and happy but very productive throughout the whole day. Music is usually played in the back of the shop and when there weren't any cars, everyone would clean the shop together and took pride in the cleanliness. If one was struggling with something, there would always be someone there to help.
Employment Specialist (Former Employee) - Springfield, VA - December 29, 2019
We had the worst and dumbest service manager in our store. He doesn't know how to do his job properly, and doesn't even know what we do and offer. He only got the position because he is a friend of the store manager, who handles everything in the store including the hiring of staff. There is no coordination with the schedule of service to the availability of the technicians so there is always work overload. This results in angry clients and the blame always goes down to the technicians.
PROS: The employees get a complete benefits package with a few more added perks. We also get a monthly incentive.
Administrative Assistant (Former Employee) - Springfield, VA - November 27, 2019
These people offer minimal holidays. Even if you have completed the assigned work and tell them away in advance that you want a few days off, they don't allow it. The managers come up with excuses to not let go and enjoy life. I think they are jealous of employees who are better than them!
Administrative Assistant (Current Employee) - Springfield, VA - October 24, 2019
Early opening, late closing. That's how my day usually is. The shop is usually understaffed, and I have to do everyone's roles. It would be better if they pay you higher than the standard pay. I mean, I'm working everyone's role, then I deserve to get more than one person's pay. Everyday is exhausting, you don't have the energy to cook your own food, do your chores at home. The shop should really hire more people and have a shifting schedules.
Pros: I am a creature of habit and I like what I do everyday. I just hope I get help at the shop and have more time for myself.