This ain't where you want to be.
Patient Account Representative (Former Employee) – Raleigh, NC – March 25, 2018
The only thing I like about this job is that if you have an emergency and come in late or have to leave early you get to make your time up w/o using your PTO; other than that, nothing good about this company. The pay is ok, you get monthly bonuses but there's stipulations in place that prevents you from making it. The 96% quality, you're forced to ask for payment in full although the patient has already told you they need a payment arrangement, if you don't ask you're automatically dropped to a 92%. The quality goal is ok to meet but the points/deduction are extreme. There isn't a workplace culture, things change everyday, management is poor (never available, don't take sup calls), they tell you to tell the patient they'll get a call back in 24-48 hrs and never call them back. Supervisors lie on and about you and write you up for uncontrollable system issues for call avoidance. Insurance companies call in constantly requesting the same documents b/c the service coordinators don't send anything or upload. Patients are super irate b/c no one has claim or insurance knowledge to assist them but instead has a MONEY MONEY MONEY attitude w/o first fixing the problem. If you send the claim for review no one knows what they're reviewing and so the account keeps getting tossed around.
Get to make your time up.
Everything besides the pro I named.