Nuance allowed access to some great benefits as well as ESPP and other programs that were very employee centric. The amount of conference calls were extreme and often times double booked. Travel requirements weren't to bad but not consistent between managers.
Medical transcriptionist (Former Employee) – Remote – August 13, 2018
I would not recommend Nuance to anyone. I worked for another company that got bought out by Nuance and things went downhill from there. Most jobs went overseas. Poor management, poor QA. Extensive, confusing subjective system for checking errors that only worked in management's favor.
None. Health Insurance was expensive and not very good.
Work sent overseas. Often made to switch to other accounts. Sometimes no work. Difficult accounts.
MT (Former Employee) – Massachusetts – August 10, 2018
Laid me off - Cold, does not care about us. Supposed to work 40 hours a week and was lucky if I got 20. Pay was so low I could not live on it, could have made more working at McDonald's. If I lived over seas I could be making money. Horrible horrible horrible. Do NOT work here. Was promised severance pay that I have still yet to see.
Medical Transcriptionist (Former Employee) – home – August 3, 2018
rare communication with supervisor(s) and no communication with peers, work in isolation at home. many references available, but time constriction did not allow for learning how to use these references effectively.
no driving to work
work without suggestions for work style improvement
Medical Transcriptionist/Editor (Former Employee) – Burlington, MA – August 2, 2018
I cannot provide a very valid evaluation about my time at Nuance because I had some health issues while I worked there and ended up on Social Security Disability insurance. However, when we were "off-boarded" from Mission Health to Nuance Communications, Nuance made some misrepresentations concerning pay and benefits that turned out to be untrue. I could return there but do not wish to do so.
Work for which I was suited
Not nearly as desireable as Mission Health; made far less money.
Good company to work for but they will lay off employees with no hesitation
Account Manager (Former Employee) – Confidence, CA – August 2, 2018
Good company to work for. There are dedicated and professional employees there. My division had some nice and collaborative people. They have the worst severance package that I know of. Benefits were going down hill just like other large companies.
Stock options, employee stock purchase
Expensive health insurance, pushing you to high deductible plans
Senior Software Engineer (Former Employee) – Montreal – July 31, 2018
As an employee there, you will be used to create value for top management to get it from you. Although they spell it out that it is a great company, you are a disposable resource (the yearly cut of the bottom 20% is their best expression of this). Fail to perform one year, and you are out.
Operations Manager (Current Employee) – Burlington, MA – July 21, 2018
I have enjoyed working for Nuance. My day typically starts with checking my calendar, opening programs, reviewing email and responding as needed. In general, we are left to manage our book of business without a lot of micromanaging. Management is responsive and helpful. Regular meetings are held to keep everyone informed in my division. The most enjoyable part of the job is interacting with clients and employees as everyone works together very well. Nuance has provided a lot of training and classes over the years which have prepared us and helped position us to be leaders in our respective teams.
Thank you for your feedback on us! We're glad to see you are enjoying your role.
Job Work/Life Balance
CEO makes millions of dollars yearly while employees struggle to pay bills.
Quality Control, Medical Language Specialist (Former Employee) – Peoria, AZ – July 1, 2018
Typical day: Transcribing/editing dictated medical reports. Learned: Nothing except that management says they care about employee needs but really do not. Management: False sense of caring for employee needs. Workplace Culture: Remote with conference calls only when there is an apparent problem brought to management's attention. Hardest Part of Job: Dealing with lack of positive feedback and/or contact with other employees. Most Enjoyable Part of Job: Working remotely.
Low pay, no contact with fellow employees, lack of positive communication from management.
Customer Service Agent (Former Employee) – Brooksville, FL – June 24, 2018
I would start at 6am and start answering phones. I would help clients get the medical reports they needed quickly and make medical corrections as needed. It was a very fast paced job because you had to watch to make sure that your report was being typed, and if it was not, you had to call managers (any time of the day or night) to get it started. You had to do that while taking numerous other calls and handling their needs as well. Once a report was finished, I had to call the client back and sometimes fax it to them. I would have to watch up to 15 reports at a time. I was also required to give 30 minute updates to the client as well and escalate to the team leaders and managers as needed. We would also have to record and case calls if we were not able to help them and move the cases to other areas.
Medical Transcription Editor (Former Employee) – Burlington, MA – June 19, 2018
It was nice to work at home but most of their work is now being sent overseas.to India now as they can save a lot of money sending work offshore. The business of MT has definitely diminished in the US.
Thank you for your review. It's good to hear you work with talented people in your department. We hope you share specific feedback with HR or your Manager, whomever you are more comfortable with in regards to your concerns.
Job Work/Life Balance
Aquisitve Company with no Culture
Manager (Former Employee) – Florida – May 25, 2018
Due to the number of acquisitions, Nuance struggles to have any real company culture. A typical day at work consists of working with peers who have different expectations about their day to day responsibilities. Also, there is high turnover across the board, from the executives to administrators. There are a number of unprofessional people who are in management roles there.