We are so very sorry for this experience. We apologize for the DOL's change which impacted our Therapy staff. NCP is working diligently with the DOL to establish guidelines where we can provide Therapy to our patients in a clinic setting.
We are very sorry you had this experience. As we continue to grow at the fast rate we have been, we are working very hard to stay ahead of the curve with our compensation as well as our hiring process. Our internal team has been working tirelessly to create an internal, automated process for bringing on new employees that will be implemented very soon. Being an Accredited organization requires us to follow guidelines that create an increased amount of paperwork when hiring. We know this is a burden and are working on ways to streamline the process. Our compensation is competitive for each area and there are many factors that go into how we pay our staff. Factors include but are not limited to; years of experience, education, position and the market rate for the area in which you are located. We pride ourselves on standing behind our statement of competitive wages. I apologize you felt we did not meet this commitment. For patient privacy and HIPAA purposes, as well as disease prevention we provide a tablet in each of the patient's home for charting convenience. It is our understanding that having your own laptop is a much easier option, and preferred by many employees. I hope this speaks to some of your points, again we apologize you feel this way about your employment with NCP. We appreciate your feedback, as we continue to revamp our processes to ensure others do not feel these issues.
Thank you for your feedback. We continuously strive to hire amazing team members who share our vision and values and who have a positively impact us as well as the extraordinary patients we serve. Thank you for all you do!