Customers are just a #. Always seek more ways to invoice, add more fees, more increases, longer terms.
Customer Service Representative (Current Employee) – Stuart, FL – June 29, 2018
NuCO2 was a great company until the Praxair purchase. Customers are just a means to invoice constantly with fees, more fees, more increases, contracts are one-sided. Annual increases on depreciating equipment. Open Escalations. Property taxes ( on depreciating equipment) ( no other company charges any of this...Focus is on leasing when customers should just buy all equipment easily on their own. Office staff is miserable, worried they will be next. Operations ( drivers and technical) are overworked/under appreciated ( Always hiring, just look at the website). Better Business Bureau: F!. Huge Turnover in sales force ( forced to push equipment not needed to bill. Installers just end up going back to pull it later. Waste of Operations time leading to unhappy customers). The only focus is for shareholder profits above everything else. Customers need a legal team to strike and amend all contracts first before agreeing to anything. Best to simply say "no way" to all contracts. Most importantly: Every customer should shop several competitors and, actually read/review every line of anything, all pages, front and back before signing. Hopefully, they will be bought again by a group who cares about customers and employees before it is past repair.
Pay is industy typical
Micro-Manageged Hourly. Managers and staff always nervous who is next.