The mission is critical, you protect children, but virtually impossible to do with the current degree of over-management. More room for independent decision making and action will be necessary for the agency to deal with the immense strain it was under when I left. It has exceptionally talented staff and most managers are extremely capable leaders, but the constant self-flagellation on an agency level, through the insistence on increasing layers of superfluous oversight, is an anchor that is dragging the work experience down. Train your workers better, more thoroughly, and hold them to account for their decisions appropriately, but give them the room for independent judgment and autonomy they need to address, at the very least, the minor cases that clog the system. If there is continued insistence on multiple layers of oversight, at least ensure that management's primary responsibility is oversight; otherwise junior staff are doubly suffocated by an extremely high caseload and the unavailability of managers to provide the necessary guidance and authority to resolve matters.
There is great potential for this agency, it is staffed with truly incredible people and has a truly fulfilling core mission, but much more can be done to further that mission if it is willing to innovate rather than stagnate.