NYSEG Employee Review

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Customer Service
Customer Service (Former Employee) –  Binghamton, NYJuly 22, 2012
This company prior to being purchased by a non US company was one of the best to work for in Broome County. However, every since they basically destroyed the Customer Service department and ripped the heart out of the employees the level of service has dropped tremendously. The focus used to be customer service it is no longer. Anyone who has dealt with this company prior to three years ago will clearly be able to see the decline in the level of customer service you received then and what you receive now.
Pros
wonderful local management, great co-workers
Cons
the decision makers in the company have no concern for the employees
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Still the best gig in the area.
Electric Field Planner (Former Employee) –  Oneonta, NYApril 14, 2018
NYSEG is not what it once was but is still one of the best jobs in the area. Management has taken a back seat and is only involved when things run amok. Every department appears to be short handed. Much of the work is contracted out. But overall, NYSEG is still one of the best paying jobs in the NYS.
Pros
Good medical, paid holidays and vacation.
Cons
Retirement benefits no longer very good.
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Friendly/ fast-paced environment
Electric Engineering Clerk (Former Employee) –  Vestal, NYSeptember 8, 2017
NYSEG has been through many changes over the years. It is still go cused on safety and excellent customer service. Motto is "Good People; Good Service"
Pros
Excellent pay & benefits
Cons
Understaffed
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Overall rating

4.0
Based on 10 reviews
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43
32
21
10

Ratings by category

3.7Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
3.0Management
3.7Culture