Thank you for commenting that you enjoyed your work hours as a pro to the job. Whenever possible we do like to allow flexibility for our staff to promote a healthy work/life balance. We are slightly confused as to what role you may have played in our organization. You listed yourself as an “Executive Administrative Assistant” to date our company has not employed anyone by this job title, or in this role. We think you maybe referring to our Administrative Assistant role that supports our Admin and HR teams, if that is the role you are referring to you would know that our Administrative Assistant sits in our HR Team meetings where we consistently have round-robin style forums for staff to discuss ideas, projects, or ask for the support they need to complete their duties from the team of 9 people in those meetings. Our style and culture is very collaborative and many meetings take place throughout the week that specifically include employees at all levels in our organization, from a variety of departments to share ideas, and implement changes across the organization.
Additionally, we think it’s good for the readers of this review to know that the Administrative Assistant who quit recently (who likely wrote this review) had a terrible attendance record and was out several days each week which was causing her to become behind in her work (and causing her stress). We were flexible and allowed her the time off that she needed for personal reasons and offered to have other staff assist with her job duties although she refused. She abruptly quit without notice even though we accommodated her. Simply stated, the role was not a good fit for her and we wish her the best in the future. less
Thank you for taking the time to leave your review. We also appreciate that you mention we have good benefits. Each our LADC’s week long new hire training which is led by a Licensed Alcohol and Drug Counselor (LADC). They also have an orientation with the office manager at their assigned location. Additionally, they meet with their site supervisor (a LADC) frequently attend and attend weekly case consultation meetings with their supervisor. So the comments here about lack of supervision doesn’t not accurately align with our organizations structure. Any employee who wants more supervision or guidance, we would gladly provide. Also, our LADC’s participate in 30, 60, and 90 day new hire check ins with program managers and directors specifically so those staff are not left to feel like they must figure things out on their own. Your comment about hostile environment is concerning to us and we are wondering if you reported this to HR or to your supervisor so it could have been properly followed up on.
Thank you so much for leaving a review and pointing out we have great coworkers and awesome providers. We think so too. Overall it sounds like your experience was not what you were hoping for or expecting in working for our company. We are sorry to hear that. As to your point the Office Managers should at least have some mental health knowledge/training we do provide de-escalation training from many of our qualified therapists to our Office Managers and Support staff alike. Our Office Managers typically come from an internal promotion and have the support of the on sight Clinical Site Directors when it comes to escalated patient situations as you described above. All of our Clinical Site Directors are licensed therapists so they do have mental health knowledge/training. Many of our Support Staff have reported enjoying the “small tasks” aka: side tasks in addition to their day to day functions. Many have stated that they enjoy those side tasks as it helps break up their day, gives them something else to do when they need a small mental health break throughout the day. Essentially we know there isn’t much we can say to change your mind about your experience here, we wish we would have been given the opportunity to address your concerns while you were an employee in a way that could have made your departure a better one. We wish you the best of luck in all your future endeavors.
Thank you so much for a 4 star review! We appreciate the time you took to comment on the fact that the administrators have tried to improve the work environment.
We are always seeking input from our staff to see what can be improved upon. We would love to know what we could do to change that 4 stars into 5 stars. You mention some inexperienced management; being we don’t know what location you are based out of it is hard to speak to that as we don’t know who oversees you; but let’s take a shot at it… As you point out we have plenty of opportunities for advancement and we take great pride in that we have a culture of promoting from within. We know that internal promotions can often come with a learning curve especially when it means that a staff member was promoted from among peers into a leadership position. There can certainly be growing pains from that. Our managers attend weekly check ins with their supervisors, regular training meetings with other supervisors in their similar positions and also get training from other management resources related to management principles, supervision of other employees and personal growth. Being a Patient Care Coordinator with our organization means you are overseen by our Office Managers (OM’s) Our OM’s typically have at least a year of experience within our company itself prior, and have held support staff, patient care coordinator, or other similar positions. They also are trained by an experienced staff member from our Operations team who has previously held an Office Manager position. This side by side training can last anywhere from several weeks up to a couple of months. Being that you are a current employee we would love to talk to you more about the inconsistent policies you mention and any ideas you have to help our managers gain some more experience. We are always trying to improve so your feedback is important to us so we can do better. We also would love to talk to you about some options that are imbedded in our various benefits we offer that can help support a staff member and their own or families mental health. Some of the ways we make our staff members mental health a priority is offering flexible scheduling when possible, generous PTO package, 401(k) match to help with future goals, financial wellness seminars to help alleviate the stress often caused by budgeting, just to name a few. Additionally employees are encouraged to ask their supervisor for breaks after a hard phone call, or a hard situation they may have encountered. Again, being that you are a current employee please feel free to reach out to discuss any of this. You can email us at email@example.com or call us at 651-379-1774. We greatly appreciate your feedback. less
Thank you so much for taking the time to review our company. Our ARMHS employees often times have a difficult job but their work is incredibly rewarding.
We are so excited that you enjoyed your time here and the pace of the ARMHS in home position. We certainly commend you for doing a job that is not for the faint of heart; even if it did involve a lot of time spent in the car.
Please know those hours spent driving to clients meeting place of choice made a difference when you finally where able to meet up with them and guide them on their skills work. Hope all is going well for you!
Thank you so much for mentioning you were lucky to have the supervisors you did; we happen to believe we have some of the best!
We do acknowledge that the work can be stressful and often times the clients homes can be “less than hygienic” like you mention, most people can appreciate that as an organization we have little to no control over the condition of our clients living environment and often times that is why they have sought services with our organization to help them build skills to improve in this area. Of course if a home is unsafe we encourage our in-home providers to meet with the client outside them home, either at a local coffee shop, community center, or other environment of the client/providers choosing. As an organization our programs are regulated by the MN Department of Human Services (DHS) so the paperwork guidelines are put in place by DHS, and other regulatory bodies, to protect our vulnerable client population, and we have to abide by these. We are open to providing the support any of our employees need to help them be successful in their job. We do this by providing, regular 1:1 supervision meetings, offer many free and reduced priced Continuing Education Units (CEU) to further our providers training, conduct regular all staff meetings, and supervisors that are often just a call or text away for troubleshooting various situations. We are always open to ideas on how we can better support our staff in the field and on the job and often ask for these ideas through regular check ins with our program directors, HR staff, and supervisors. If you are still employed with our organization, please feel free to reach out to firstname.lastname@example.org and we would be happy to discuss those ideas. less