O'Charley's Employee Reviews

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3.0
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Overall decent place to work for
Shift Leader (Former Employee) –  Middletown, OHNovember 13, 2018
Worked for company for 13yrs & was on time every day ,became a trainer after a year & shift leader after 2yrs.
Started as line setter ,then grill,fry ,salad/saute, prep cook & dish
Pros
Paid vacation
Cons
No smoke break
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3.0
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Productive, good benifits
Kitchen Manager (Former Employee) –  Fredericksburg, VANovember 10, 2018
Managers work alot of hours. Alot of paperwork. Quality of life was good when I started but went down hill ad years went by. Not a bad place to work..
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1.0
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Most days are like a ghost town, bad servers result to no customer basis..
Server/Waiter (Former Employee) –  Guldport, MSNovember 9, 2018
O'Charley's as a company is a great company when run properly. Gulfport O'Charleys is horrid. From Laziness, Racism, bad management, the works. You can't get people to run food, fill ice, stock dishes. Asking the kitchen for something is like pulling teeth, your expected to get a crude comment in return. Management is rediculous, they would rather stand around flirting with other co-workers then do something and help. If applying for O'Charleys, make sure your in a great location, Gulfport, MS. is a waste of your time if your looking for a place that runs teamwork in the fashion that everyone actually works togeather.
Pros
1/2 off meals, contests to recieve free meals
Cons
Management, Lazyness, Racism, Slow Business
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4.0
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Fast paced but also generally fun workplace
Cook/Prep (Former Employee) –  Fleming Island, FLNovember 9, 2018
Mostly enjoyed my time there. Great staff. Good mangers. Hectic at times like most jobs but a good place to work. Learned many things from working there.
Pros
Discounted lunches
Cons
Inconsistent scheduling. Low hours
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3.0
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a place to work
Server (Former Employee) –  Winston-Salem, NCNovember 8, 2018
O'Charleys is just like any other casual dining restaurant. You come in, you work hard and hopefully guests will tip you, its the nature of the beast
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5.0
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fun environment
Togo Specialist (Former Employee) –  Huntsville, AL 35810November 6, 2018
fun place served food fast paced clean helpful staff cheerful customers
great place to work for the first time after college happy to have been there
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5.0
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Excellent 5 stars
General Manager (Former Employee) –  Aiken, SCNovember 5, 2018
It was excellent. I followed their procedures and was compensated beyond fairly and when I had a complication with my spouse they fully supported me and I would work for them again at any time. Top notch company!
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4.0
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A fast pace and enjoyable workplace with gratifying customers and coworkers
Server/Bartender (Former Employee) –  Dickson, TNOctober 31, 2018
A typical work day at Ocharley's isn't what most people get to have. I loved my job at Ocharley's, not only because I built tons of relationship with customers(which made me more money), but also because the staff cares about the service given to our customers, which makes us work together as a team. The management at Ocharley's changes constantly, which was the hardest part of the job for me. Steadily switching out managers seems to make a shift a little more difficult for regular everyday employees. Change in management is a challenge because every new manager was brought up in a different store and has different outlooks on how to run the store in the most efficient ways.
Pros
Free meal if a guest gives good service feedback to a manager
Cons
no benifits
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2.0
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Poorly Managed
Bartender/Server (Current Employee) –  Cary, NCOctober 31, 2018
O'Charley's is poorly managed. The company is simply not run well, and that goes from top to bottom. It is well behind on trends, not only in customer service, but in treatment of employees and proper management training as well. The stores are closing all over the country, and it is because they are not changing to meet the needs of their employees or their costumers.
Pros
1/2 off meals, flexible hours, good tips
Cons
Bad management, stressful work environment
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3.0
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Good place to eat!
HOSTESS (Former Employee) –  Columbia, SCOctober 27, 2018
I try to be a positive person. Although I did not have a pleasant experience working at O'Charleys, the food is good and the atmosphere is great. It was a learning experience.
Pros
meet alot of people
Cons
Did not give me enough hours
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3.0
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Fun, fast pace, hit or missed business status
Hostess/Server (Former Employee) –  Louisville, KYOctober 26, 2018
Fun place to grow and interact with the public. You will learn people skills and professional line of work. you will present quality service to the public.
Pros
50% off food
Cons
so much to do as server, business is hit or miss, and stressful enviornment at times.
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2.0
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Labor saver- no advancement- 65+ work weeks- work on days off-
Service Manager (Former Employee) –  NCOctober 26, 2018
No structure, no applicants to staff, and always false promises. Really enjoyed the concept and had been promised multiple things, however co. always seem to be using you for their needs and not caring about yours. Budgets seem unreal for low volume stores, they say they don't want u to work a position, "be a mananger"- but impossible with the labor they want. They prevent you from doing your mgt. Job. and advancement? They have closed over 15 stores in the last 6 years?? I used to be happy here and see, believe in growth, but now, seen way too much. Never believe when they say 50 hrs!! And GM's, required 55+-- they work the least and require you to work 65+ - just seems to be a failing company-
Pros
Free meals
Cons
65+ hours- no advancement
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1.0
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No money to be made
Server (Former Employee) –  Johnson City, TNOctober 25, 2018
Could barely clear $20 a night. Restaurant is not busy enough for the amount of staff. Small sections plus not much business equals no money for the servers. Host and Cooks make more money than servers. All servers are new because they can not keep staff. No one can work for such a small amount of pay.
Pros
Laid back
Cons
Money is terrible; waste of time
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4.0
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casual dining establishment
Hostess (Current Employee) –  Cold Spring, KYOctober 24, 2018
fun working environment with immediate supervision. coworkers can be confrontational at times therefore causing the work to become stressful. learned to improve on customer relations, organizing and prioritizing work tasks.
Pros
discounted food, serving the public
Cons
no benefits. stressed out coworkers
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5.0
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Southern hospitality at a great value
Assistant General Manager/Kitchen Manager (Current Employee) –  Winston-Salem, NCOctober 24, 2018
# thelittlethings, we strive to make an lasting impression on others to that were able to be talked about from one to another. First impressions mean a lot especially when there’s a fast food restaurant around the corner or a video on Facebook showing you how to cook your favorite meals. We want to stand out on pies, salmon, rolls, prime rib. Not things that people make every day!
Pros
Family environment
Cons
Too many labor tools that don’t point you in the right direction and old point of sales system
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4.0
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N/a
Line Cook (Current Employee) –  Kennesaw, GAOctober 23, 2018
Fun, energetic. People work as a team to get things done. Servers communicate pretty well with the cooks, and management is great, he does a good job of making sure employees are taken care of.
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4.0
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Amazing co-workers
Hostess (Former Employee) –  O'Fallon, MOOctober 23, 2018
I really liked this job, I had amazing co-workers and a great General Manager. The job was typically pretty fast paced so it made the work fly by. This job was very easy but only a temporary job for the winter and had low pay but everything else I enjoyed about the job.
Pros
Free Lunches, Amazing staff
Cons
Low pay, Shortage of hours
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5.0
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Restaurant
Hostess (Former Employee) –  Douglasville, GAOctober 22, 2018
For a first job it was a good experience. I learned alot and also got into serving a little bit. The people usually are friendly and the service usually runs smooth.
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5.0
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Great company
Cook (Former Employee) –  Murfreesboro, TNOctober 18, 2018
The store is very busy and you will not have a lot of downtime but you get to work with some great people and its always interesting. overall it was a cool place and i would work there again.
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3.0
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Can"t earn a living wage:
Customer Service Representative (Former Employee) –  Gulf coast area.October 18, 2018
I've been with this company much longer than most servers stay around. Expectations are very inconsistent. New "corporate" policy is three servers per one cook. If there are three cooks, nine servers will be on the floor, regardless of business. Sections are based on "incremental" sales rank, ie; add ons, bacon, cheese, extra sides/soups&salads, drinks, & desserts. One week this "policy" will be followed, better salesmanship, better section. The next week, management throws this out the window, and cherry picks new favored server. Work hard, Stay busy, Get EXCELLENT Secret shopper reports, and overall job performance are irrelevant. If you try to get a second job to supplement the 2 hour ($20) shifts, forget about it. Expect open availability of people, yet management believes servers can survive on less than $200 a week. Used to be family environment where you felt valued but each week 3 or more new servers are hired (regardless of experience). Newer staff unfamiliar with concept of running sidework, so 2 or 3 carry the weight of full FOH staff. People stand around on cell phones (servers and cooks). Hosts are mostly new and do not know the concept of rotation. Taking pride in presentation of food or cleanliness of restaurant is not a top priority. There are no raises, no benefits, no gratuity included on larger parties. There are way too many "discount or free" promotions. Free kids, 20% off coupons, BOGO prime rib, free pie Wednesday, & often guests do not compensate accordingly. It is sad and disheartening because the atmosphere was one of family, but now  more... staff feels disposable. Try to discuss with management, and you are reminded, if not happy, there are 10 other people ready to take your place. If you are a student and need to make beer money, then this is your job, because you will not earn a living.  less
Pros
Laid back atmosphere
Cons
Laid back atmosphere, and see above.
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Overall rating

3.7
Based on 1,267 reviews
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