Business casual and a great place to learn
Answered - Loan Service Specialist (Former Employee) - Sacramento, CA
Customer service atmosphere
Answered - Customer Service Representative (Former Employee) - Orlando, FL
The work environment was professional and culture was good.
Answered - Government Claims Specialist (Former Employee) - Waterloo, IA
The work environment is great and I got to work with different ethnics of people.
Answered - Mortgage Loan Servicing (Former Employee) - West Palm Beach, FL
Boring, time drags on, feels like you're chained to your chair til break or lunch. Oh yeah and god forbid if you even dare take a bathroom break, might as well bring a cup if anything.
Answered - Customer Service Representative (Former Employee) - Waterloo, IA
Work envoirnment is ok
Answered - Loan Processor (Former Employee) - Addison, TX
Weird. If you want a fulfilled life, and positive things to talk about at the end of the day, dont work for them if you have a choice. Its a twilight zone of awkward things that impact your personal life and energy.
Answered - Investor Relations (Former Employee) - West Palm Beach, FL
Sales managers for loan officers are very supportive, though mixed signals are sent. Lock as many loans as you can, but not really, because underwriting/processing can't get them done if you submit them. The underwriting/processing divisions are inferior to other companies. Files sit in processing for over 2 weeks without being submitted. HARP applications take over 60 days to close, but conventional loans may close in 60. The inconsistencies in processing are insane, and no one should buy into the promises of 30 to 45 day turn times and high commissions. You can't get paid if your clients bail out, and you can't be paid if your files are slow to get closed and funded. The commission structure is great if they deliver, but they don't deliver.