Facility Is Open, Inviting...Management, not so much...
Guest Service Associate (Former Employee) – Scottsdale, AZ – December 18, 2017
For a premiere facility of it's type, management does not seem interested in fostering a feeling of care, education, and support among it's staff.
From the building layout, to ticket sales, to policies about guests & employees, everything seems confrontational and anti-intuitive. Does not allow guests re-entry, tries to herd them one-way thru and out the door. Oddly, does not have alternative exits, on the one through the gift shop. There are emergency exits which are well-marked.
Yes, there are unique features, but they are not explained well or flow well with the path through the building.
Employees are always in a situation of "putting out a fire" due to guest confusion, which is a direct result of building design and company policies.
All said and done, the exibits are very nice and kids will enjoy it. Parents, please have saintly patience, you will need it.
Variety of Exibits & Uniqueness
Confounding building layout & rules for guests & employees. Very dark inside.