I worked at ONB for almost 5 years. In the last year that I was there, there were some major staffing changes that was forced upon everyone. If you did not like it, it was almost like don't let the door hit you on the way out. I loved my time at ONB, I made wonderful relationships there and I honestly hated to leave. I ended up leaving for a job closer to home and it wasn't anything to do with my job there, the circumstances just made it easier to make the move. I felt like the higher ups of the company did not understand what was happening at the banking center level. The managers and their staff were extremely overworked, there was one person running the teller line and one person on the desk side. To me that is extremely negligent of both the customer experience and the employee. The employee is not able to give good customer service when they are being rushed, working both the drive thru and the lobby. The staffing model they adapted was not right for Owensboro KY, it is still country living and small town vibes. I hope they work the kinks out and they find their groove because it is a great place to work with awesome co workers and benefits.
Great benefits, great staff, great vacation time, great management at the branch level
Lack of staff, lack of understanding when it came to change