Omni Hotels Employee Reviews

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4.0
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The Staff is wonderful to work with & for.
Human Resources Generalist (Current Employee) –  Austin, TXNovember 14, 2018
Management cares about you. Change is about to happen for the good. Renovation for the Omni Barton Creek Resort Spa is in progress and the evolution will be done around May 2019. Such a beautiful property to work at. I always say its a hidden jewel.
Pros
Hill Country Area, Great Management Team, Fun Staff, Free Parking, believe in hiring from within
Cons
Pay for lunch, Different departments can be low on staff which can cause you to work long hours
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4.0
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Flexible enjoyable place to work
Guest Services - Bellman/ Concierge/Valet (Current Employee) –  Irving, TXNovember 14, 2018
The people who I’ve worked with at the Omni have all been pleasant. It’s a very laid back environment and guests are usually very grateful to be treated well.
Pros
$1 meals
Cons
Compensation never rises
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5.0
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Great hotel // management is always available and positive // Opportunity
Front Office Supervisor/Manager on Duty (Former Employee) –  Fort Worth, TXNovember 12, 2018
Hours are good / management always available // career opportunities in all departments / fun atmosphere / can easily transfer to different departments within the hotel
Pros
Management // employees // pay // hours // positive atmosphere//
Cons
Pay for parking if valet parking is full
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5.0
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An excellent workplace.
Front Desk Agent (Former Employee) –  Orlando, FLNovember 11, 2018
Working for Omni was the best experience that I have had as a Front Desk Agent. It was very busy with all walks of life enjoying the facility. The most enjoyable part of my job was the people and also my co-workers. If I am ever in Orlando again I would return as soon as I could.
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1.0
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Experience is a negative
Director of Housekeeping (Former Employee) –  Berkshire Place New YorkNovember 1, 2018
Omni Berkshire Place is a terribly managed property. They do not value experience or the individual. Constant cut-throat behavior bu senior managers on one another and barely concealed hostility. The associates are union but they do the best they can. The HR team does not know what they are doing and did not even want me to bring in people with experience onto the management team. Stay away, at least from the New York property!!
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2.0
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Ok place to wy
Security Officer (Current Employee) –  Atlanta, GAOctober 31, 2018
It’s ok but most managers don’t know how to treat workers new people barley get a good training period. They are inconsistent and it’s fast paced so they should do better
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4.0
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Great company to work for
RESERVATION SALES AGENT (Current Employee) –  Omaha, NEOctober 31, 2018
Work from home opportunities for Reservation Sales are offered (depending on the location). Benefits are okay but could be better. A typical day at work involves booking reservations for the hotel chain. Training prepares you for the role and the tools you need a provided. Learn to use your resources properly and you'll do well. Workplace culture is great. A work-life balance is important. Room discounts are great. Hardest part of the job would be when there is a fast paced call flow. Sometimes calls will be back to back and that can be tiring, but if you are used to taking 50+ calls a day, then you'll be just fine. Calls are recorded for quality assurance, so expect to be critiqued on your performance, often.
Pros
Discounts, Work-Life Balance, Pto, 401K Match, Debt Free Company, Flexible Hours, Advancement Opportunities
Cons
Benefits, Pay could be better
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1.0
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Ok work place
Front Desk Agent (Former Employee) –  Jacksonville, FLOctober 30, 2018
Management and HR are horrible. They make you feel like you belong during the interview and first week but then you see the true intentions. This company really does not care about their employees. Could really use a more diverse environment at the location i worked at.
Pros
Free lunch & Discounts after 90 days of working for the company
Cons
Short breaks, Pay for parking(even though you work for them), Low pay
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2.0
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Strict workplace rules
Banquet Server (Former Employee) –  Charlotte, NCOctober 30, 2018
Very strict with the workplace rules, not leaving room for personal events that occur in employees lives. The management did not attempt to accommodate issues that arose in employee lives.
Pros
Free meal
Cons
No attempts by management to accommodate personal issues
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4.0
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great place to work and relate to guess
Head Concierge/Doorman Bellman (Former Employee) –  Detroit, MIOctober 22, 2018
It was a great pleasure to interact with guess. Interesting to learn about people form all over the world. Driving clients to different areas of the city.
Pros
tips were great
Cons
some peaple aren't always nice
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3.0
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High Intensity Workplace with Poor Management
Front Desk Agent & PBX (Former Employee) –  Austin, TXOctober 21, 2018
Management was lacking in support and communication between all departments. General lack of guest care. Coworkers were the only positive outcome from my experience here.
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5.0
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Enjoyable and fast paced place to work.
Waitress (Former Employee) –  Dallas, TXOctober 20, 2018
Great place to advance server skillset, and learn how to efficiently execute large party orders. The company offers great benefits to employees, as well as company wide discounts at various restaurants/vendors within the hotel.
Pros
Benefits
Cons
Long work hours
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5.0
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Omni
Operations Training Manager (Former Employee) –  Champions Gate, FLOctober 16, 2018
Omni preaches the same type of culture all other big brands preach. The associate comes first, just say yes, and empowerment. However, ChampionsGate actually breathes this specific type of culture. It was a family type environment. Work/life balance was there. You were empowered to make decisions. Any idea could have been a great idea.
Management was usually transparent of what was happening in the Resort.
The hardest part of the job was the technology. It was lacking in all areas. The systems and Wi-Fi in place cannot keep up with the volume of business. My computer hardly worked for programs needed to do my job well. I was continuously told something was being done- but instead, nothing was done.
Pros
Culture, discounts, work/life balance, leader PTO
Cons
technology, health care benefits were expensive, laid off, no exit interview
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4.0
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Depends on the property but great as a whole
Assistant Front Office Manager (Current Employee) –  Richmond, VAOctober 15, 2018
Operations people are not compensated considering the amount of work that they do to maintain the operation, while sales people are compensated much more aggressively.

Do not expect to have any meaningful work life balance, as the job has you working all hours and called in constantly.

As a whole, management is stellar, however it does depend on the property. The company culture though, when maintained is absolutely fantastic.

The common joke is that "to make money with Omni you have to leave and come back". If this is true, I would absolutely come back for the right position at the right property, at the moment I need to look elsewhere to grow my career.
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5.0
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Amazing Place to work
Lead Tap Room, Meritage, Fairways, & Pool Kitchen (Former Employee) –  Broomfield, CO 80021October 10, 2018
If you have the chance to become part of the family, please do so. Best place from A to Z in my 11 years. worked in many areas of the hotel to broaden my horizons. Pool bar, Golf club, Tap room server, and a lead cook in the kitchen for 2 restaurants and the room service.
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3.0
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Loved the free lunches and the coworkers i met and got along with
Room Attendant (Former Employee) –  Pittsburgh, PAOctober 6, 2018
Being a housekeeper responsibilities is a lot. first you have to stock your cart make sure there's face towels,dry towels ,hand towels, bath soap, shampoo ,conditioner ,facial saop, bath mats, tissue, Kleenex, pens, pads, clean glasses and you would need your 3 sprays one for the bathroom one for the dusting and one for smell . Also you have to have the Duster, Queen sheets, King sheets, double bed sheets and pillow cases it's a lot of work.next you have to go check your list to see what rooms need to be cleaned there two sections there are check out and they're occupied you have to make sure you get every room. sometimes customers will come out their rooms when they're see housekeeping to ask them for more towels or anything they need but it's hard work I enjoyed it and I had fun at my workplace.
Pros
free lunches
Cons
poor managemennt
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4.0
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Real big Omni Culture
Engineering Manager (Former Employee) –  Dallas, TXOctober 5, 2018
To learn to live and breath Omni. Fun to work there. A bit stressful at the management level for engineering. Every day bought something new and exciting there. Special events and happenings were outstanding. Always putting the events to above standards and to customers satisfaction. Rooms were excellent with beautiful views of Dallas.
Pros
Exciting and staff were the best
Cons
management weren't given the same respect and understanding as the associate, made to do the impossible
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4.0
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A decent place to work fresh out of college
Paymaster/General Cashier (Current Employee) –  Atlanta, GAOctober 3, 2018
It is a good place to work but the pay isn't that great. They promote from within which is a plus and they are very flexible with work schedules. Management is okay but it could always use improvement.
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1.0
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Beware of Massage therapist position
Massage Therapist (Former Employee) –  Omni La Costa ResortOctober 3, 2018
This is a union run position. You work from the bottom up and seniority gets all massages and treatments. Be willing to dedicate time and be the last to be booked. Health insurance is very hard to get and you will get it and loose it all within a year, if you don't make hours. The union plays both sides so don't think they will support you in times of being hurt or having issues with management. Neither will management or the resort. Rules change constantly and everyone is treated differently in the same position, depending on favoritism. Also not every room has tables that are electronic and go up and down. So plan on switching rooms a lot and walking a lot, and using tables that crank up. Free lunches but food is not always good. Busy weekends in summer. Winter slows down.
It is not a happy atmosphere and a lot of employees who are burnt out and will do anything to keep their position in seniority and tear you down if possible as you move your way up. Management is always changing and with each new director come new rules and lies. Not positive place and getting hurt happens at this spa. Very challenging place to work.
Pros
free lunches, busy weekends
Cons
health care is not secure, union not supportive, negative therapists, poor management, lack of tools to do work
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5.0
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Quiet neighborhood
Lead Hostess/ Supervisor (Former Employee) –  Washington, DCOctober 2, 2018
Great benefits, easy going and busy. Management not the best. Workplace culture is friendly. Fun workplace meeting many guests in a convention center.
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Overall rating

3.9
Based on 1,051 reviews
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3.5Work/Life Balance
3.6Compensation/Benefits
3.5Job Security/Advancement
3.4Management
3.7Culture

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2.7Personal Development

3.2Career Opportunities

2.3Family Support

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