On Lok
3.5 out of 5 stars.
Write a review

On Lok Employee Reviews

Review this company
Job Title
All
Location
United States57 reviews

Ratings by category

3.7Work-Life Balance

Search reviews

Sort by

HelpfulnessRatingDate
Showing all 57 reviews

Overall great place to work but needs improvement in some areas

Indeed Featured review

The most useful review selected by Indeed
Management was supportive at times but not all the time. It was on and off. Employees often felt burnt out especially those on the floor. However, staff and participants were always friendly and it often made it fun to work at.
Was this review helpful?

My experience

I like the mission of what On Lok does as an organization, but I feel like there were certain departments that needed improvement. I enjoyed my time working there and I miss working with the staff and the elderly.

Pros

Working with the senior clients

Cons

Unpaid lunch break
Was this review helpful?

On Lok insights

Based on 33 survey responses
What people like
  • Time and location flexibility
  • Ability to meet personal goals
  • Clear sense of purpose
Areas for improvement
  • Fair pay for job
  • Overall satisfaction
  • Support from manager

Great place to work for retirement

This is a great place to work if you plan to retire from this organization. The working hour is flexible and the manager is nice. The benefit is great and the employee does not need to pay a monthly medical premium if you are single. The co-workers are very nice and very supportive.

Pros

Great benefits, job security, work-life balance

Cons

no career development
Was this review helpful?

Great mission, but practices are so outdated

As a non profit, I hoped that the company culture would have been different than it is. Staff are not friendly or welcoming. Feels very much that as a new hire, you are left to your own devices. The work itself is great - you do feel like you are helping seniors in your community that need it. However, management is NOT helpful. Training is a joke and you are rushed through it and later questioned why you do not know the procedures. The procedures here are very outdated, feels like the way things are done were done 20+ years ago. But do not bother mentioning any changes because that is just "the way we do it here." As far as COVID went, never received the proper PPE despite asking many times for it.
Was this review helpful?

Good place to work

Pay can be low but the work is honest and for a good cause. Depending on department there is not much growth however it is a good stepping stone or a good place to end your career because they do move slower in some areas.
Was this review helpful?

Rate your recent company

Share your experience to help others

Collaboration with team members is strong

I’ve enjoyed working here. Would like to see them work on staying small while growing to avoid corporate culture that invades and destroys quality healthcare.
Was this review helpful?

Low pay, lack of management, low employee morale

Super low pay for a Reg Nurse. On Lok pays RN's the equivalent salary rate of an LVN. Unsupportive, mean, condescending Nurse manager! The clinics are small and overcrowded. Disorganized, poor flow with patients coming in and crowding up the clinic room.

Pros

Patients

Cons

Low pay
Was this review helpful?

Safety should always be the over-riding priority

Large company with middle management comprised of yes-people and newbies. Very indecisive in their knowledge of their work responsibilities and feel threatened when subordinates know more than they do. Very insecure individuals. Described by a veteran co-worker as a mom-and-pop organization...now I see why. Covid has shown very low competency in what needs to be done to be safe. They have been very lucky thus far that no one has gotten sick, or worse.

Pros

decent pay and benefits...serving the elderly..

Cons

zero advancement opportunity...weak supervisors...no mentoring
Was this review helpful?

Working at a Non Profit has its challenges

Organizational leadership changes made it difficult as what I was hired for went away when the hiring manager left. This changed the direction and opportunities I thought were ahead of me.

Pros

Great senior care model utilized throughout the US

Cons

Below market compensation
Was this review helpful?

There’s no diversity they have only three African American employees that they treat terrible staff are underpaid

worst company I ever work for I wouldn’t recommend this company to any senior Don’t think about sharing your problems with HR because everybody works together

Pros

Nothing

Cons

They don’t believe in giving their employees raises
Was this review helpful?

Work Here

If you want to work where there is a mission and where management treats you well, this is it. Management responded quickly to the COVID crisis. Even though we couldn't do our normal jobs, they made sure we were paid. They paid extra to those working in the community due to challenges. They held weekly town halls and even made calls to individuals who speak languages other than English. Management does more than any other organization I've worked for and they listen and care. My manager has been working long hours to make sure our participants are well cared for and is always available for questions. We have a strong team and we do lots of fun things together. I have recommended many friends to work here.
Was this review helpful?

Think before you apply

Caring for elderly people is hard, and the management wont make it any easier. Staff is underpaid and not treated well. Elderly are injured all the time because not enough people to watch them. Management always say they will make things better but never do it. All the good staff get bullied and pushed out by terrible staff who are friends with management. Top management never around and never support.

Pros

Benefits

Cons

No support. Not enough pay. Supervisors, managers and top management are terrible.
Was this review helpful?

Sinking Ship

The company was started by someone who really wanted to help elderly people. He would turn in his grave if he saw what was going on at On Lok now. The caregivers are underpaid and overworked, the MDs (especially the Jade MD) are rude to their NPs and RNs, and the management (especially the upper management) are up at the top of the building in their offices and hanging out, doing nothing and just collect a check.

Pros

There are few staff who are there to actually help the elderly, and support one another. The benefits are okay.

Cons

Terrible treatment of staff, neglect and accidents of elderly because there’s not enough caregivers, and management do nothing but fake the work.
Was this review helpful?

Their dedication to their Mission Statement

I was learning Risk Adjustment Coding, so I did a lot of chart review, auditing, and spreadsheets, looking for patterns of diagnoses the providers may have missed

Pros

Great benefits, nice work atmosphere, Mission Statement

Cons

THE COMMUTE !!!...and some difficulty with a coworker.
Was this review helpful?

Good environment

On lok provides great service to the senior community. It was a fun to work there. Everyone was very kind and helpful. On Lok has a very supportive environment. I really enjoyed working there.
Was this review helpful?

Good Environment

Well to say the least about working here is that it's pretty good. The people you work with is good and the interaction you have with different people from different departments is good.
Was this review helpful?

Great Ideas w/ Weak Execution

Overall, I like the company's mission and objectives, but I found myself consistently frustrated by the inability to fully implement the goals and objectives set forth by executive management. A significant portion of the middle management teams were incredibly resistant to change and did not want to foster a learning environment for their employees, though the company desperately needed training and development. I was regularly pushing and urging coworkers to complete basic tasks that were necessary to implement better practices and protocols, but I oftentimes felt that we were going around in circles. I did enjoy my time there and I learned a great deal though, so I would recommend the company to people.
Was this review helpful?

Mission-driven Non-Profit

Mission-driven non-profit serving the elderly community. It offers much-needed support for seniors. Great co-workers and offers a good work/life balance.
Was this review helpful?

Great Experience.

Caring company. Very fun. Very supportive managers. Great experience. I cherished my time there working with clients. All around wonderful place, I would go back and work there if I still lived in CA>
Was this review helpful?

Fullfilly career

Love the vision and the dedication to serve seniors throughout the greater Bay Area. Work is rewarding and customer service obsessed which touches not only participants enrolled but also their families.
Was this review helpful?

Team based compassionate care

Compassionate interdisciplinary team that truly cares about the elderly in all aspects of life. Reasonable time to complete your work. Team members are like family.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at On Lok. Our community is ready to answer.Ask a Question

Overall rating

Based on 57 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Compensation/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture
  • Companies
  • On Lok
  • Employee Reviews