On Lok Employee Reviews

Coworkers are good, but directors tend to rely on lower level staff too much and do not provide enough support. There’s also too much of a push for growth with no staff support to prevent staff burnout

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Positive environment

Geriatric Aide (Former Employee) - San Francisco, CA - July 26, 2022

Good place to work, I can't say anything negative. The company has an excellent organizational structure. The benefits are good, at least on the years that I worked there.The medical benefits are Ok and PTO. Constra: For who work in homecare, you have to work early schedule and weekends, and they rotate

Pros

Pto, Medical benefits

Cons

Schedule for Home Care

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On Lok insights

Based on 35 survey responses

What people like

Feeling of personal appreciation
Ability to meet personal goals
Clear sense of purpose

My experience

Unknown (Former Employee) - San Francisco, CA - April 22, 2022

I like the mission of what On Lok does as an organization, but I feel like there were certain departments that needed improvement. I enjoyed my time working there and I miss working with the staff and the elderly.

Pros

Working with the senior clients

Cons

Unpaid lunch break

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Great place to work for retirement

Administrator (Current Employee) - San Francisco, CA - February 24, 2022

This is a great place to work if you plan to retire from this organization. The working hour is flexible and the manager is nice. The benefit is great and the employee does not need to pay a monthly medical premium if you are single. The co-workers are very nice and very supportive.

Pros

Great benefits, job security, work-life balance

Cons

no career development

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Overall great place to work but needs improvement in some areas

Administrative Assistant (Former Employee) - San Francisco, CA - February 7, 2022

Management was supportive at times but not all the time. It was on and off. Employees often felt burnt out especially those on the floor. However, staff and participants were always friendly and it often made it fun to work at.

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Great mission, but practices are so outdated

Staff (Former Employee) - San Francisco Bay Area, CA - January 10, 2022

As a non profit, I hoped that the company culture would have been different than it is. Staff are not friendly or welcoming. Feels very much that as a new hire, you are left to your own devices. The work itself is great - you do feel like you are helping seniors in your community that need it. However, management is NOT helpful. Training is a joke and you are rushed through it and later questioned why you do not know the procedures. The procedures here are very outdated, feels like the way things are done were done 20+ years ago. But do not bother mentioning any changes because that is just "the way we do it here." As far as COVID went, never received the proper PPE despite asking many times for it.

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Good place to work

IT Technician (Former Employee) - San Francisco, CA - November 2, 2021

Pay can be low but the work is honest and for a good cause. Depending on department there is not much growth however it is a good stepping stone or a good place to end your career because they do move slower in some areas.

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Collaboration with team members is strong

Health Care Provider (Former Employee) - Bay Area, Ca - October 5, 2021

I’ve enjoyed working here. Would like to see them work on staying small while growing to avoid corporate culture that invades and destroys quality healthcare.

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Low pay, lack of management, low employee morale

RN (Former Employee) - San Francisco, CA - June 23, 2021

Super low pay for a Reg Nurse. On Lok pays RN's the equivalent salary rate of an LVN. Unsupportive, mean, condescending Nurse manager! The clinics are small and overcrowded. Disorganized, poor flow with patients coming in and crowding up the clinic room.

Pros

Patients

Cons

Low pay

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Safety should always be the over-riding priority

Driver (Former Employee) - Fremont, CA - April 27, 2021

Large company with middle management comprised of yes-people and newbies. Very indecisive in their knowledge of their work responsibilities and feel threatened when subordinates know more than they do. Very insecure individuals. Described by a veteran co-worker as a mom-and-pop organization...now I see why. Covid has shown very low competency in what needs to be done to be safe. They have been very lucky thus far that no one has gotten sick, or worse.

Pros

decent pay and benefits...serving the elderly..

Cons

zero advancement opportunity...weak supervisors...no mentoring

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Jobs at On Lok

Working at a Non Profit has its challenges

Staff (Former Employee) - San Francisco Bay Area, CA - January 12, 2021

Organizational leadership changes made it difficult as what I was hired for went away when the hiring manager left. This changed the direction and opportunities I thought were ahead of me.

Pros

Great senior care model utilized throughout the US

Cons

Below market compensation

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There’s no diversity they have only three African American employees that they treat terrible staff are underpaid

Caregiver/Personal Assistant (Former Employee) - San Francisco Bay Area, CA - January 7, 2021

worst company I ever work for I wouldn’t recommend this company to any senior Don’t think about sharing your problems with HR because everybody works together

Pros

Nothing

Cons

They don’t believe in giving their employees raises

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Work Here

Care Provider (Current Employee) - San Francisco Bay Area, CA - May 26, 2020

If you want to work where there is a mission and where management treats you well, this is it. Management responded quickly to the COVID crisis. Even though we couldn't do our normal jobs, they made sure we were paid. They paid extra to those working in the community due to challenges. They held weekly town halls and even made calls to individuals who speak languages other than English. Management does more than any other organization I've worked for and they listen and care. My manager has been working long hours to make sure our participants are well cared for and is always available for questions. We have a strong team and we do lots of fun things together. I have recommended many friends to work here.

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Think before you apply

Unknown (Former Employee) - San Francisco, CA - May 23, 2020

Caring for elderly people is hard, and the management wont make it any easier. Staff is underpaid and not treated well. Elderly are injured all the time because not enough people to watch them. Management always say they will make things better but never do it. All the good staff get bullied and pushed out by terrible staff who are friends with management. Top management never around and never support.

Pros

Benefits

Cons

No support. Not enough pay. Supervisors, managers and top management are terrible.

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Sinking Ship

Unknown (Former Employee) - San Francisco, CA - May 23, 2020

The company was started by someone who really wanted to help elderly people. He would turn in his grave if he saw what was going on at On Lok now. The caregivers are underpaid and overworked, the MDs (especially the Jade MD) are rude to their NPs and RNs, and the management (especially the upper management) are up at the top of the building in their offices and hanging out, doing nothing and just collect a check.

Pros

There are few staff who are there to actually help the elderly, and support one another. The benefits are okay.

Cons

Terrible treatment of staff, neglect and accidents of elderly because there’s not enough caregivers, and management do nothing but fake the work.

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Their dedication to their Mission Statement

Certified Coding Specialist (Former Employee) - San Francisco, CA - April 8, 2020

I was learning Risk Adjustment Coding, so I did a lot of chart review, auditing, and spreadsheets, looking for patterns of diagnoses the providers may have missed

Pros

Great benefits, nice work atmosphere, Mission Statement

Cons

THE COMMUTE !!!...and some difficulty with a coworker.

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Good environment

Confidential (Former Employee) - San Francisco, CA - March 21, 2020

On lok provides great service to the senior community. It was a fun to work there. Everyone was very kind and helpful. On Lok has a very supportive environment. I really enjoyed working there.

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Great Ideas w/ Weak Execution

Learning and Development Administrator | Training Coordinator (Former Employee) - San Francisco, CA - January 16, 2020

Overall, I like the company's mission and objectives, but I found myself consistently frustrated by the inability to fully implement the goals and objectives set forth by executive management. A significant portion of the middle management teams were incredibly resistant to change and did not want to foster a learning environment for their employees, though the company desperately needed training and development. I was regularly pushing and urging coworkers to complete basic tasks that were necessary to implement better practices and protocols, but I oftentimes felt that we were going around in circles. I did enjoy my time there and I learned a great deal though, so I would recommend the company to people.

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Mission-driven Non-Profit

HR Coordinator/Recruiter (Former Employee) - San Francisco Bay Area, CA - January 3, 2020

Mission-driven non-profit serving the elderly community. It offers much-needed support for seniors. Great co-workers and offers a good work/life balance.

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Great Experience.

Community and Social Service Volunteer - Elder Care (Former Employee) - San Jose, CA - December 3, 2019

Caring company. Very fun. Very supportive managers. Great experience. I cherished my time there working with clients. All around wonderful place, I would go back and work there if I still lived in CA>

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Fullfilly career

Manager (Current Employee) - South East Bay Area - November 19, 2019

Love the vision and the dedication to serve seniors throughout the greater Bay Area. Work is rewarding and customer service obsessed which touches not only participants enrolled but also their families.

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