On The Border Employee Reviews

Showing all 346 reviews
Sort by: Helpfulness | Rating | Date
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Don't bother
Server (Former Employee) –  Las Vegas, NVSeptember 16, 2018
The location isn't ideal. Only certain times of the year are busy, customers are very demanding compared to other places I've worked. Hours are hit and miss, you are either overloaded with no outside life or given nothing with no way of making a living for that week/month. Pretty lenient with days off, unless it is a holiday, which is hard for workers who have family out of town. Some servers are dramatic and it's always 1 person to ruin things for the other workers.
Pros
free food sometimes, decent tips, easy to get time off
Cons
no benefits, drama
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay place to work at
Hostess (Former Employee) –  Holland, MI 49424September 14, 2018
As a host you're in charge of greeting and seating the guest. We were expected to bus tables even if it wasn't what we were supposed to do. We also had to run food and all the servers had to do was take and put in the orders. The severs kept all the tips.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
New GM great Attitudes
Guest Coordinator (Former Employee) –  Colorado Springs, COSeptember 13, 2018
Wonderful customers, fun and active family-like job atmosphere. loved the management (who was very fair). Great place to work. Our General Manager was fired because of the staff sent emails letting the District Manager know there were various amounts of incorrect and immoral happenings in the restaurant. Since then the new GM and the changes in the staff are refreshing. Very casual and comfortable.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great place to work
Server/Bartender (Current Employee) –  Holbrook, NYSeptember 13, 2018
on the border is a great place to work. it has a great environment, great management, and great staff. The deals are awesome with happy hour running from 3PM - 7PM Monday through Friday and a late night happy hour from 9PM to 11PM Sunday through Thursday.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Overall View
Manager (Former Employee) –  Midland, TXSeptember 9, 2018
West Texas location, not a great labor pool, company was solid, this location was very strong in numbers and KPI's.
Good management team, the controls were good. customer service better. The restaurant had a bad reputation for service and quality but current management brought the experience back to enjoyable welcoming many returning customers back to the fold.
The hardest part was the constant turnover and hiring in the weak labor pool, combatting the living costs which varied with the oil market. Since it was an older store, maintenance was always an ongoing process,
Hard a good customer base, friendly, warm, solid employee base of about 5 employees which were reliable and responsible.
Learned that management in West Texas is mostly being able to work all positions at any given moment, day or time. Often working several positions in the same day was typical.
Overall, I liked the job and the position
Pros
Customers, good management
Cons
Labor turnover, weak labor pool, cost of living
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced food service with some room to grow
Server/Waiter (Current Employee) –  Grandville, MISeptember 9, 2018
Fast paced food service with chances to move up to higher positions in most cases. This company just received a new CEO who is changing lots of things, so things from corporate are a little all over the place right now
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good work environment.
Host, Food Runner, Caterer (Former Employee) –  Tucson, AZSeptember 4, 2018
A typical day at work was mostly busy. I learned a lot about the hospitality business and how to deal with customers. The management was great. They are all very nice.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good money, passive aggressive management
Trainer, Server, Hostess (Former Employee) –  Kentwood, MISeptember 2, 2018
Management across the board in the food service industry seem to have issues with the world, and this includes On the Border. If you can get past management you will find that the corporate company culture is something that is absolutely amazing, but follow through with the uncaring generation Z employees is non existent.

Overall the opportunity to make money here is better than a lot of other restaurants in the area.
Pros
Discounted food, good money
Cons
Short or non existent breaks, cranky management
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
So so
Server/Hostess (Former Employee) –  Amarillo, TXAugust 30, 2018
Fun co workers. I just didn’t make enough money to suppprt myself
On the border isn’t as busy as other restaurants
The manager is very awesome, he’s strict by fair. The manament seem to really care about you.
Pros
Co workers, scheduling
Cons
Tips aren’t great
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
terrible managers
Waitress (Former Employee) –  Sherwood, ARAugust 26, 2018
While I wasn't the best at my job I didn't like how half the managers would treat the servers. They were rude and only a few would actually stick up for their servers. I also had a couple who would tend to be a little handsy.
Pros
hours
Cons
management
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced work environment
Host/Waitress (Former Employee) –  San Diego, CAAugust 14, 2018
A typical day at work would start off slowly, but then a rush of people would come and everyone would be running around the restaurant trying to fulfill everyones orders. The mangers expect you to be on top of things and always side with the customers when a mistake is made.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyed my Guests
Service and Bar Manager (Current Employee) –  Paramus, NJAugust 12, 2018
Financially a great Company. But General Manager was a bit laxed in being a leader. Never holding Team Members accountable for their actions or wrong doings.
Pros
Free food, Atlantic City Manager meetings.
Cons
Management not on the same level
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun not great
Server (Former Employee) –  Bowie, MDAugust 9, 2018
It was all over the place some days busy some not, biased co-workers, customers trying to get discounts and half okay food. Working there was relaxed but nothing was as serious as it needed to be except things that weren't serious, management was a joke with hiring the wrong people like people who didn't know the menu and people who wouldn't actually clean and tried getting out of cleaning their station.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Otb
General Manager (Former Employee) –  Midwest City, OKAugust 1, 2018
Was a great opportunity for me it was an easy transition from Chili's to OTB. The 8 week training is solid as long as you put in the time to learn. Easy menu to learn and execute.
Pros
Flexible hours
Cons
nine
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Typical chain restaurant
Trainer / Lead Server (Former Employee) –  Columbus, OHJuly 16, 2018
Working here was a very challenging time. I loved most of the people I worked with, but we were always understaffed which lead to lots of stressful situations that could have been prevented.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
On the Border
Restaurant Manager/ Area Sales Manager (Current Employee) –  San Diego, CAJune 30, 2018
I am certain other On the Border's are fantastic to work for, however the Dos Gringos franchise in San Diego is terrible. Everyone is overworked and underpaid. We have been short afew managers because some of them quit and the District Manager is constantly going on vacations instead of helping the other managers in the restaurant. The company is desperate for money. They recently added a 2.5% surcharge which guests are very unhappy about considering the value of our food could be better. They are not willing to spend money in order to make money. They only offer health insurance but no dental, vision, or 401K. I do not recommend working here unless it is a serving or bartending postition because they have a very friendly staff at all the San Diego locations. It is a fun work environment socially. The owner himself is also very pleasant. Just picked the wrong District Manager.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Lots of stuff to do,Always busy, easy 8 hours can fly by, good solid kitchen team that can handle anything as well help other people out
Cook/Prep/Dishwasher (Current Employee) –  Grand Rapids, MIJune 28, 2018
A variety of great Mexican American food that will leave you feeling stuffed. Hard work behind every employee. A great sense of teamwork and belonging. Quite often some days are just fun to be at work.
Pros
Benefits, super awesome employee food discounts. Friendly helpful staff. Support, appreciation for hard work done.
Cons
Never enough people working to maintain a clean, organized work area, too many things and not enough room to put them, Un-reasonable expectations, Too much attention paid to certain things while other things are ignored
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Above average for restaurant management
General Manager (Current Employee) –  Hot Springs, ARJune 24, 2018
Company that drives results. DRIVE, DRIVE, DRIVE. Hit the ground running. Tools are there to use to be successful. Hardest part of the job was being pulled in different directions regularly. MIcro-Managed
Pros
Custiomers
Cons
tough with families
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
for school children
Kitchen Manager (Current Employee) –  DeSoto, TXJune 20, 2018
It's for quick cash. someone who needs a start job this is it. For students that may be coming from college. The communication is not so well but if you work and do your job you will not have to worry.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Chill place to work
Hostess (Former Employee) –  Saint Charles, ILJune 17, 2018
As a hostess, I didn't spend too many hours there since it's slow, so it's a good part time job. If you're going to serve there, you gotta work a lot to make money because it can be a little slow. Fridays and Saturdays get pretty busy and there isn't a super organized system for seating people/reservations, so it's kind of difficult.
Pros
Free meals
Cons
Can be slow
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at On The Border. Our community is ready to answer.

Ask a Question

Overall rating

3.8
Based on 346 reviews
5111
4106
385
230
114

See reviews about

3.7Work/Life Balance
3.1Compensation/Benefits
3.2Job Security/Advancement
3.5Management
3.6Culture