OneGuard
3.7 out of 5 stars.
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OneGuard Jobs and Careers

About the company

  • Founded
    1990
  • Company size
    51 to 200
  • Revenue
    $1M to $5M (USD)
  • Industry
    Insurance
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Salaries

Salary estimated from 38 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 7 reviews and is evolving.

1.0020175.0020185.0020193.3320205.002021

Reviews

Service Resolution Agent in Phoenix, AZ
on July 17, 2020
This is written regarding an experience before our team was sent to be work from home. The Service Resolution Department started off great, but gradually snowballed into an unorganized avalanche of unforgivable proportions. Managers admitted to having no clear purpose for our team but told us to grin and bear constant escalations. Micro-management and a high-school attitudes became constant elements of an unstable work environment.
Customer Service Resolution Specialist in Las Vegas, NV
on October 21, 2021
Since day one I've had assistance with anything I didn't understand, everyone helps each other. You get great feedback and acknowledgement on a job well done. Everyone is there to help you succeed.My supervisor is different from any other's I had with my old job, she does weekly one on one check ins..we discuss the job, but she cares about your mental health as well which is rare.
Service Resolution Specialist in Phoenix, AZ
on September 1, 2020
Management/sups are awful. Impossible metrics. Doesn’t care about you or outside of work situations. Will coach you for anything and make you feel belittled. No communication between sups/management and the teams. 100+ calls in queue almost constantly, so be aware of angry homeowners.
Customer Care Advocate in Phoenix, AZ
on April 4, 2020
We had weekly management meetings with our Customer Service managers updating us on stats and things to improve on. It held us accountable and kept us excited to get higher success. We also had amazing work spirit and would dress up for Halloween and decorate our desks for holidays and have lunch hour competitions.
Customer Service/Operations Analyst in Phoenix, AZ
on September 6, 2019
I helped with the different departments to organizes things such as files and the workplace in general. It was an enjoyable job and a good company, and it was rated very well from its customers during my time there.

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Questions and answers

People have asked 4 questions about working at OneGuard. See the answers, explore popular topics and discover unique insights from OneGuard employees.

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Interview insights

Insights from 6 Indeed users who have interviewed with OneGuard within the last 5 years.

Favorable experience
Interview is easy

Interview Questions

Would I want to advance with the company

Shared on October 21, 2021

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