Supervisor, Service Engineering (Former Employee) – Scottsdale, AZ and Madison, WI – December 15, 2018
Day-to-day work changes and you have to be able to adapt quickly and competently. Lots of technology changes being made which has to be balanced with supporting multiple customer environments to provide quality customer service.
Competitive business with little sales growth for new customers
Service Desk Technician (Former Employee) – Scottsdale, AZ – September 12, 2018
The lovely thing about OneNeck is the job is fairly easy if you have any knowledge of the IT world at all. Then again, when it comes to their Service Desk, they don't even care about that. The documentation for how to work on issues has been written and re-written repeatedly so that any idiot who can turn on a computer can do it...and yet some people still don't know how to disable an account in Active Directory (hint: you find the name, right-click on it, and then left-click the word 'Disable') and then documentation has to be written for that. This place is so politically correct that you can't get straight talk from either your coworkers or management. And HR is not your friend. HR is there to protect the company and, when management wants someone gone, they will work with management to find reasons to build a case to make it happen. This place is like George Orwell's 1984...everything you say is monitored, everyone you talk to is watched, every action you take is scrutinized...but only if you're on their bad list.
A decent paycheck and plenty of unpaid time off if you ask ahead of time
If you want to work with adults who treat you like an adult this is not the place for you
Systems Engineer II (Project and Transitions Team) (Current Employee) – Scottsdale, AZ – April 18, 2018
I choose not to go into too much detail about this company. Review Glassdoor.com if you are interested. The reviews on that site say everything you need to know. It can be a great company to work for, but like everything else, it also has its downsides.
Network Engineer (Former Employee) – Cedar Rapids, IA – September 21, 2017
I was always very impressed with the amount of talented individuals that worked at (Vital Support Systems) One Neck IT Solutions! They have an ability to attract and retain highly qualified staff and they perform at a very high level.
Exciting and fast-paced environment; good people; great leaders.
Manager - Managed Services Operations (Current Employee) – Eden Prairie, MN – August 1, 2017
The company is solid, the leadership team is supportive, and the environment is challenging and exciting for those who are eager to learn and can handle the very fast pace. For some, the work-life balance can be challenging until one adjusts to the very fast pace and workload. Leaders in the company are very good about listening to, and supporting, their co-workers.
OneNeck is the result of 5 IT Services companies merging into one about three years ago, and as a result, there is a lot of consolidation that still needs to be done in supported environments, tools, and processes. This results in some inefficiency in executing day-to-day engineering work.
If you are an adrenaline junkie and love working in a very fast-paced environment and learning on the fly, OneNeck is the place for you. If you have trouble making and enforcing your own boundaries around work-life balance, working at OneNeck will be a struggle.
Great leadership, work-from-home flexibility, growth and learning opportunity
Lots of environments, tools, and processes to learn and support
Tier 3 Network Engineer (Current Employee) – Englewood, CO – March 9, 2017
A busy environment, but lot of technology to learn about. They are a cloud hosting company so if your looking to learn about virtualization then this place can provide as much on the job training as you would like.
Supervisor/Manager (Former Employee) – Scottsdale, AZ – February 24, 2017
This company is one of the most insane places I've ever worked. They cant retain good people. They under pay people. People dont come to work or are always "sick" Management wont support you HR wont support you. Youll be forced to work on call shifts They promote by using the good old boy system No diversity, literally all mngt and above are white males. They will fire you if you take any issues you have to Hr.
Information Technology Specialist (Former Employee) – Scottsdale, AZ – May 21, 2016
One Neck is a very disorganized company. The salary and advancement opportunities are very limited there. The company has seemingly endless counterproductive meetings. The majority of people do not stay. The general turnover is estimated at 70% within a few years time.
Systems Administrator (Former Employee) – Tempe, AZ – April 29, 2016
Depending moving up in the company is very hard especially if you are trapped in the helpdesk. Other then that management seems to have their head stuck up their butts and do not know the direction the company is going in. Because they decided to merge 5 sister company's all at once most of the talent that was holding the company together is gone and those positions are not being back filled at all. SLAs are consistently not being meet.
Good opportunity to learn many systems, applications, etc.
Service Desk Technician (Current Employee) – Tempe Data Center – April 28, 2016
Was once an outstanding IT outsourcing company. Provide contractual support for hundreds of supply chain management companies, including managed/hosted networks, colocation, server management/hosting, ERP application, proprietary Point of Sale software, Active Directory administration, UNIX account administration, support provided via phone, email and monitoring system alerts. Management works to improve quality of support, but morale needs improvement, poorly structured training and merging of teams and support, general struggle between local management and parent company, TDS Telecom. Biggest problem is understaffed support teams.
Sr. Colocation Specialist (Current Employee) – Eden Prairie, MN – October 22, 2015
Working at OneNeck was one of the best, but yet challenging jobs I've had in a long time. The company is currently in the groove swing of it's growth pattern. A career at OneNeck should be strongly considered.
Server Administrator (Current Employee) – Tempe, AZ – June 24, 2015
Oneneck used to be a fantastic place to work, however since it was purchased by TDS it completely sucks. Apparently TDS's corporate philosophy is to make work suck for their employees and chase off all of the top talent. Since they have taken over they have slowly been pushing "Pointy Haired Boss" policies into place and all of the employees are looking for other opportunities.