OneTouch Direct Employee Reviews

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4.0
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Its not that bad if you are a person that does not mind sitting down all day.
Chat Agent (Former Employee) –  Tampa, FLJanuary 9, 2019
I would go back if I had to. They offered me a better position. They keep the atmosphere very upbeat, exciting. They provide many different ways to increase your money.
Pros
Opportunity to make money
Cons
The hours. The shifts
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3.0
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Great place to learn
Customer Service Representative (Former Employee) –  Tampa, FLJanuary 7, 2019
One touch is a good place to lean skills such as customer service and sales. Things to change a lot at One touch, but it taught you to be prepared. Management was always changing so having the ability to understand different personalities was a must.
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2.0
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falls to management
Sales Associate/Customer Service (Current Employee) –  Tampa, FLDecember 27, 2018
overall not a bad place again its who runs these different places very sneaky dont pay uou what your owed always taking a lil off the top and saying that its the system no job security at all
Pros
work when you want
Cons
everything else from the systems to the leaders
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5.0
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Great place to work. The staff willing to assist you to help you sell and be a better salesperson
Sales (Current Employee) –  Orchard Park, NYDecember 20, 2018
Learned alot fast paced and relaxed atmosphere. Can be stressful depending upon contract and bonus structure. If you show up on time and pay attention you will enjoy this job. In addition, the workers get along great. I love working here. The management is spectacular.
Pros
People, contests and incentives
Cons
Contracts.change yearly.
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4.0
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would recommend
Customer Service Agent (Former Employee) –  Tampa , FLDecember 2, 2018
awesome place for your first call center, great work environment , lots of incentives. I would definitely recommend to someone who is searching for a call center job
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5.0
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Very competitive
Retention representative (Former Employee) –  Tampa, FLNovember 17, 2018
Very fun place to work, very competitive, very fast pace. great place to start in the customer service department. The coaching sections with the supervisors were a great help.
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2.0
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Former agent
T-Mobile Sales Representative (Former Employee) –  Tampa, FLOctober 21, 2018
At first it was fun then it went downhill. Management was horrible, no training of new staff. Overall it could be a great place but they only think about themselves. If push comes to shove you will be thrown under a bus if anything goes down. Higher ups come after management then management wants to write you up over something they didn't train you on. Watch your back and don't make friends with supervisors and manager.
Pros
Pay
Cons
Management
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3.0
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Great place to work
Tele sales (Former Employee) –  Tampa, FLOctober 16, 2018
One touch direct is a place where you can get a lot of great sales training and develop what kind of sales person you are. They offer continuous training and some outside sales training, bringing in experienced sales people for the company represented at the time.
Pros
Great start
Cons
Management
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1.0
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Horrible Management
Agent (Former Employee) –  Tampa, FLOctober 15, 2018
Working for OTD-Tampa was the worst experience of my life. Management was awful and inconsiderate. Upper management often lied to employees. They force you to lie and neglect customers. And the hours are available are not compatible.
Pros
Easy money
Cons
Short monitored breaks, no managerial support
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3.0
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Did great in the sales department
Sale representative, (Former Employee) –  Orchard Park, NYOctober 10, 2018
Interacting with the customers was nice however when it came to the elderly the product was right for most of them living in flood areas of country like Florida or place like California. Those place when storm or earthquakes hit those customers will not have service. We were directed to tell them that they would which was not true
Pros
Speak with people all over the country
Cons
Lying to the customer
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5.0
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fun, held many raffles and events to win different things
Customer Service Representative (Former Employee) –  Tampa, FLOctober 3, 2018
One touch does a lot of things around holiday season to keep you motivated and excited about the holidays! Great people who make you feel like your team is one big family but management and supervisors have a hard time separating friendships from business
Pros
coworkers, raffles
Cons
management
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1.0
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hated it
Customer Service Representative (Current Employee) –  Tampa, FLSeptember 27, 2018
I didn't like working there, its a dead end job no career advancement. something that someone probably out of high school just trying to get there customer services skills under their belt but I wouldn't recommend this company to anyone
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2.0
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Very immature environment with No internal promotion opportunities
Sales Representative/Customer Service (Former Employee) –  TampaSeptember 19, 2018
Onetouch direct doesn’t do very well with maintaining contracts. When i was originally hired, i was under a frontier contract in brandon. That was lost months after resulting in a mass amount of employees getting terminated out of no where.
I was relocated in tampa. the management & I could never be on the same page . They stress to take calls, sell lines of phone service & pitch accessories to a majority of customers with terrible credit who will most likely waste your time due to not meeting $0 down credit requirements or by not having funds to pay for what they seek. Commission is %100 if you meet the required number of lines sold (orders have to be confirmed) . Typically write ups are given after previous attempts to “coach” you .
Pros
Commission, hour flexibility
Cons
Short lunch, bad management, no job security
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5.0
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Productive
Customer Service (Former Employee) –  Tampa, FLSeptember 11, 2018
Call center environment answering telephones all day great staff and supervisors. Small teams activities were done. Small meetings were done every week.
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1.0
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Doesnt have organization
Call Center Representative (Current Employee) –  TampaSeptember 10, 2018
The managers and supervisors have no idea what they are doing. Some tell you something and then you get yelled at by the others because it's not suppose to be like that.
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3.0
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They let me go after i gave them my two weeks.
Level 1 Support Technician (Former Employee) –  Tampa, FLSeptember 5, 2018
This place was not fun to work at. The management was all over the place and at times when the managers do manage to get on the phones, you'll end up telling them what to do if they need help. They don't know their jobs.
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5.0
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Fun money maker work place
Telemarketer (Former Employee) –  Tampa, FLAugust 29, 2018
The environment was fun and upbeat with a lot of competition with nice incentives such as money or kitchen ware, watches all sorts of nice top notch things. That made us go even hard to meet the quote for that day. Management was all awesome and helpful and at hand and feet when you're ready for them to close.
Pros
Money Incentives
Cons
The hours was the worst
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4.0
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Productive when a new device launches.
Telesales Representative (Former Employee) –  Tampa, FLAugust 27, 2018
In an inbound call center, you receive calls from people already interested in the cellular service, all you have to do is convince them to join your network. Some time calls are slow. Sometimes they are back-to-back.
Pros
Discounts for your cellular service
Cons
Short breaks
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3.0
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Verizon Wireless Sales
Wireless Telesales (Former Employee) –  Tampa, FLAugust 3, 2018
I was involved with learning the different mobile devices and how to sell them. I took customer service calls and turned them into extra lines for their new devices.
Pros
flexible pay opportunities
Cons
to much down time
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1.0
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Fun training but strict rules
Full Time Outbound Program (Former Employee) –  Tampa, FLJuly 25, 2018
The pay wasn’t great and the demands on the job was not good the managers was not very helpful but it did had some good stuff we had extra pay for selling and overtime if need be
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Overall rating

3.0
Based on 487 reviews
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3.1Work/Life Balance
2.9Compensation/Benefits
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2.9Management
3.0Culture