Oportun Employee Reviews

Found 88 reviews matching the search See all 127 reviews
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1.0
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Csl
CSR - Customer Service Representative (Former Employee) –  Delano, CAOctober 12, 2018
This company has become the worst to work for managment is terrible. Hours are less then 32 hours a week for full time. There is no advancement with this company they would rather train a new worker then give there employees that have been there for years a chance for advancement. Things change every day for the worse.
Pros
Pto, Incentives
Cons
Poor communcations
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2.0
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Great coworker's
Customer Loyalty Representative (Former Employee) –  San Gabriel Valley, CAOctober 9, 2018
It became more of quantity than quality. Everything was scripted from the customer interaction to doing an app or doing a simple payment. It sounded like were robots. Back then it was much simpler. No salary raise nor advancement opportunities.
Pros
Good benefits
Cons
Salary, management, and poor communication
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2.0
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It’s great to begin, and to gain experience.
Marketing (Current Employee) –  ILSeptember 27, 2018
In the beginning it was great, getting to know your co workers and everything but then once there’s an issue addressed it’s a biased situation. I don’t feel as if the district managers are as open minded. They chose sides rather then guide and if you’d like to move up it’s hard because they don’t allow you to expand because their opinions are what dictates your path. They don’t pay you enough to market also, and expect new clients every day.
Pros
Benefits
Cons
Short breaks, people feel superior to you, and having to clean when you’re not being paid for that
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5.0
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good job!
Cashier/Customer Service (Former Employee) –  Dallas-Fort Worth, TXSeptember 21, 2018
its is a good company . and good staff to work with i love that you can talk to the clients in person or through calls . its easy to work with customers if you have a good personality
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1.0
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My best advice to people out there looking for a job, is to never apply at this company. There is poor management, and favoritism to woman working
Customer Loyalty Service Representative (Former Employee) –  Sylmar, CASeptember 6, 2018
I worked there for 2yrs . Back then we were called cst service loyalty reps. The management there is horrible. There are audits made every month. You must meet your commission goal if not you get scolded by management,
Pros
flexible schedule
Cons
micromanaged, poor pay, open weekends, required to work weekends, horrible manager
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5.0
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Really loving company.
Customer Service Representative (Current Employee) –  Phoenix, AZAugust 27, 2018
Is such a good work love the mission of the company. It really try’s to help the community with their credit the company is growing but the pay is not that good.
Pros
Helps the community, flexible hours, really good management.
Cons
The pay is really low compare to what we do.
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1.0
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Poor management, poor hours, poor salaries
Customer Loyalty Representative (Current Employee) –  San Bernardino, CA 92410August 22, 2018
Very poor management, discriminate, no weekends OFF even though we’re offer when hired, management won’t have employees scheduled really so you never know when will be your day off the following week
Pros
None
Cons
Poor hours, poor management, no weekends off, very very very stressful, policies changes every month, tons of scripts to read varbatim
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1.0
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under presure
Customer Loyalty Representative (Current Employee) –  Los Angeles, CAJuly 31, 2018
My co-workers make a excellent team work, not a professional company when it takes to requesting for any help.
changing very often in how to process applications and contracts.
Pros
to start working its ok
Cons
never complete hours, benefits pay from your pocket and expensive
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4.0
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Well trained supervisors.
Customer Loyalty Representative (Former Employee) –  Pharr, TXJuly 16, 2018
I had a great supervisor who made the job environment fun and profesional. I had the opportunity to learn the process of loans by having hands on and attending trainings.
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2.0
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Demasiadas pocas horas.
Sales Representative (Former Employee) –  Chino, CAJune 28, 2018
No esperes más de 70 horas a la semana Y de un avance como carrera olviden de eso, demasiadas pólizas, durante el día es super tranquilo sólo tomando pagos e asistiendo clientes, la Comisión te quitan demasiado impuesto..
Pros
Buena aseguranza
Cons
Muy pocas horas.
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5.0
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Mission based company
Senior District Manager (Current Employee) –  Los Angeles, CAJune 22, 2018
Strong mission based company looking for ways to help the community grow by offering credit building loans. Strong customer first based teams in each location.
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5.0
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Good work place for part time
Customer Loyalty Representative (Former Employee) –  Addison, ILJune 20, 2018
Great place to be. Not full time hours. I need something thats a full 80 hours a week and unfortunately with oportun they only provide 65-68 hours in 2 weeks.
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5.0
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I loved it
Store Team Lead (Former Employee) –  Chicago, ILJune 19, 2018
Overall it is a good place to work I loved it. I enjoyed working with most of my team and my managers as well I made friends with teammates and clients
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3.0
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Company does not offer opportunities of growth
Customer Service Representative (Current Employee) –  Whittier, CAJune 11, 2018
Working for Oportun is was a good experience but their management is not helpful at all. They expect to be available for the company but they hardly help their employees when they have to take some days off. Also Company does not offer opportunities of growth.
Pros
n/a
Cons
management is not willing to work with you when you need them, for example asking for days off, etc.
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1.0
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Not recommended
Customer Service Representative (Former Employee) –  Pittsburg, CAJune 4, 2018
Area managers and supervisors have alot of preferences for other people. Leaders talk lies of their own coworkers just so they can quit and hire the people they like!
Pros
Lack Of Bonuses.
Cons
No Weekends Off At All Just The Supervisors.
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2.0
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Managers need better training.
Customer loyalty representative (Former Employee) –  AlbuquerqueMay 19, 2018
Not good for people with family. Very low pay and had to work every weekend. Everything handled from corporate office in CA. Company very disorganized. Horrible store lead, very unprofessional. Requirements for bonus program changes monthly.
Pros
Slow paced
Cons
Poor Management, disorganized
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5.0
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It’s a good company but I need more
Customer Service Loyalty Representative (Current Employee) –  Inglewood, CA 90303April 20, 2018
I’ve enjoyed working for this company but they do not appreciate good work and don’t value there employees . Management does not know how to see talent in associates and they expect us to train managers but don’t promote within
Pros
Pays more then the minimum wage
Cons
Does not provide opportunity to grow and does not give set schedules
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5.0
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Very good company but very stressful job
Customer Service Representative (Current Employee) –  Inland Empire, CAMarch 24, 2018
This job has to do with loans so it’s a lot of money security and cash handling so you’re on your toes every second of the shift. You must make sure you make no mistakes don’t go over or under. It’s a office job practically since you sit at a computer all day long. You are also expected to market when you can so go out and talk to possible clients. It’s a job that is good for some people and maybe not so great for other people. Management right now is also very inconsistent with schedules and approving any requested days off. Manager expects you to be flexible for them but they won’t be flexible for you.
Pros
Incentives if you meet your goal
Cons
30 minute lunches, no flexibility for you
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4.0
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Good Place to work at.
Customer Loyalty Representative (Current Employee) –  Los Angeles, CAMarch 21, 2018
Overall good place to work at. Enjoy the day with customers if they are not rude. Management can be a little better to help you grow within the company.
Pros
Sick days and PTO
Cons
Salary raises not to good
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4.0
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Oportun
Customer Service Representative (Former Employee) –  Las Vegas, NVMarch 20, 2018
Great Environment, just not enough room for advancement. Great company to help those individuals whom have no social security establish a credit report by using an ITIN.
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Overall rating

3.9
Based on 127 reviews
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Ratings by category

3.7Work/Life Balance
3.7Compensation/Benefits
3.3Job Security/Advancement
3.3Management
3.6Culture

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