I was really happy to work there at the beginning, but I feel stuck right now.
Customer Loyalty Representative (Current Employee) – El Paso, TX – September 4, 2018
The customer service experience is good. I feel like I have learn a lot. The only bad thing is that they expect too much marketing because they don’t want to invest in advertising which I believe is hurting the business. There really isn’t a lot of room for advancement so you are stuck with the position that you start. Good benefits though
CSR - Customer Service Representative (Former Employee) – Delano, CA – October 12, 2018
This company has become the worst to work for managment is terrible. Hours are less then 32 hours a week for full time. There is no advancement with this company they would rather train a new worker then give there employees that have been there for years a chance for advancement. Things change every day for the worse.
Customer Loyalty Representative (Former Employee) – San Gabriel Valley, CA – October 9, 2018
It became more of quantity than quality. Everything was scripted from the customer interaction to doing an app or doing a simple payment. It sounded like were robots. Back then it was much simpler. No salary raise nor advancement opportunities.
Marketing (Current Employee) – IL – September 27, 2018
In the beginning it was great, getting to know your co workers and everything but then once there’s an issue addressed it’s a biased situation. I don’t feel as if the district managers are as open minded. They chose sides rather then guide and if you’d like to move up it’s hard because they don’t allow you to expand because their opinions are what dictates your path. They don’t pay you enough to market also, and expect new clients every day.
Short breaks, people feel superior to you, and having to clean when you’re not being paid for that
My best advice to people out there looking for a job, is to never apply at this company. There is poor management, and favoritism to woman working
Customer Loyalty Service Representative (Former Employee) – Sylmar, CA – September 6, 2018
I worked there for 2yrs . Back then we were called cst service loyalty reps. The management there is horrible. There are audits made every month. You must meet your commission goal if not you get scolded by management,
micromanaged, poor pay, open weekends, required to work weekends, horrible manager
Sales Representative (Former Employee) – Chino, CA – June 28, 2018
No esperes más de 70 horas a la semana Y de un avance como carrera olviden de eso, demasiadas pólizas, durante el día es super tranquilo sólo tomando pagos e asistiendo clientes, la Comisión te quitan demasiado impuesto..
Customer Service Representative (Current Employee) – Whittier, CA – June 11, 2018
Working for Oportun is was a good experience but their management is not helpful at all. They expect to be available for the company but they hardly help their employees when they have to take some days off. Also Company does not offer opportunities of growth.
management is not willing to work with you when you need them, for example asking for days off, etc.
Not good for people with family. Very low pay and had to work every weekend. Everything handled from corporate office in CA. Company very disorganized. Horrible store lead, very unprofessional. Requirements for bonus program changes monthly.
Customer Service Loyalty Representative (Current Employee) – Inglewood, CA 90303 – April 20, 2018
I’ve enjoyed working for this company but they do not appreciate good work and don’t value there employees . Management does not know how to see talent in associates and they expect us to train managers but don’t promote within
Pays more then the minimum wage
Does not provide opportunity to grow and does not give set schedules
Customer Service Representative (Current Employee) – Inland Empire, CA – March 24, 2018
This job has to do with loans so it’s a lot of money security and cash handling so you’re on your toes every second of the shift. You must make sure you make no mistakes don’t go over or under. It’s a office job practically since you sit at a computer all day long. You are also expected to market when you can so go out and talk to possible clients. It’s a job that is good for some people and maybe not so great for other people. Management right now is also very inconsistent with schedules and approving any requested days off. Manager expects you to be flexible for them but they won’t be flexible for you.