Senior Field Technician IV (Former Employee) – Huntington, NY – February 27, 2018
I enjoyed working on my own throughout the day, and the fact I did not have to bring work home with me. I learned a great deal of skills that still apply to this day (almost 10 years into my career). Like all jobs it has its pros and cons. I did not see myself working for an ISP in the future though.
Inbound Retention Representative (Former Employee) – Bronx, NY – February 10, 2018
Overall a decent place as far as pay. But you would deal with customers cursing you out and managers Changing from 1 phone call to the next. It can be very stressful. To be honest at first it could seem like a lot and makes you want to quit but once you get the hang of it all it’s easier TRUST me. The pay is good. You get 3 personal days and 5 sick days also a full hour lunch. Vaca, 401k, and if you live in the area you get free cable service
Commission is good if you do good, the people, freedom to control your call
Management, random dress code policy, can be VERY stressful getting yelled at everyday
This is one of the places I have had the worst experience as a employee. I have received two outstanding employees of the year at my previous work places and yet my manager here hated me. I do not know if it was discrimination or just sheer personal reasons. But its a lot of passive aggressive kind of environment, so you get distracted from your work. Precisely, I do not recommend working for this company at all since all the supervisors act like they own the company while all the other employees suffer. I eventually quit and couldn't feel better about my life.
the company culture has change when the company was sold
Technician (Current Employee) – Newark, NJ – August 19, 2017
It has become about doing more with less. the company started to cut things that we needed in an attempt to save money. Like supervisor , materials, cut lots of staff and expecting more work with a reduce staff.
CSR - Customer Service Representative (Current Employee) – Newark, NJ – March 30, 2017
Working in customer service is very stressful but because they have revamped the phone systems, most calls start with frustration from the customer and it is harder to calm them down after waiting for an extended period to speak to a representative and then we have to tell them that the credits they receive in the past are not offered anymore. The management is not that smart. Everyone is just riding the wave until the company implodes. The most enjoyable part is the co-worker that share similar stories about their bad calls and that brings some levity to the situation. We constantly have to keep abreast of all the new products and services so we can "educate" the customers to drive up revenue and lower call volume..
Pharmacy Help Desk (Former Employee) – Irving, TX – March 27, 2017
Take between 80 to 100 calls from pharmacist and pharmacist tech. Go over customers insurance plan, check eligibility, go over overrides, check to see if the customer was able to get vacation meds, replace lost/ stolen meds, or needed pre auth.
Store Coordinator (Current Employee) – West Nyack, NY – July 26, 2016
In this company everyone works as a team and each department understands that although it is a different department however the end result is the satisfaction of the customer. The company comes up with ways to satisfy not only the customers and clients but there employees as well. A career path development is provided to employees and mentoring is provided to those who request it. Working with the public might be mentioned as a difficult part of the job however if you make the transaction all about listening to them and what it is that they are there for it tends to run very smoothly. Your whole purpose becomes to make them aware of what it is you can do for them and not what you can not do.
The incentives are some times gift cards or trips awarded to a top performer